Freelancer profile translated to English.

Description

I support companies in pedagogical customer follow-up, customer success, and customer support, with a clear objective: to improve the customer experience, limit risks, and ensure reliable end-to-end customer support.

Coming from demanding environments, I worked in Sales Administration Customer Support at Saint-Gobain (aerospace) and in Customer Care at Les Laboratoires Servier (pharmaceutical). These experiences allowed me to develop strong operational rigor, efficient organization, and a real ability to support clients through complex journeys.

What I can offer you:

Support throughout the customer journey (onboarding, follow-up, support)
Monitoring of key stages and validations (documents, statuses)
Management of incoming requests (email, phone, SMS, VOIP tools)
Updating and monitoring in CRMs
Proactive customer follow-up

My added value:

A human and reassuring customer support approach, combined with the rigor of the aerospace and pharmaceutical sectors.

I know how to help, follow up, explain, and structure without ever losing sight of customer satisfaction and project objectives.

Types of projects managed:

Pedagogical customer follow-up
Customer success & customer support
Administrative and relational follow-up
Projects requiring organization, reliability, and traceability

Fully equipped (computer, reliable internet connection, headset) and quickly operational, I easily integrate with your existing tools and processes.

See you soon!

Yousra

Languages

Arabic
Native or bilingual
English
Native or bilingual
Spanish
Fluent
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Saint Gobain
EXPORT SALES ADMIN / Customer Support Aerospace
AVIATION AND AEROSPACE
September 2024 - December 2025 (1 year and 4 months)
Sully-sur-Loire, France
QUOTATION MANAGEMENT, CUSTOMER ORDERS FROM START TO FINISH AND INVOICING, COORDINATION WITH THE WAREHOUSE, LOGISTICS PLANNING FOR TRANSPORT, DISPUTE MANAGEMENT, MANAGEMENT AND VERIFICATION OF AERONAUTICAL OBLIGATIONS AND CURRENT REGULATIONS, MANAGEMENT OF URGENT ORDERS WITHIN A GIVEN TIMEFRAME
After-sales service Customer Relationship Management (CRM) Aerospace Customer satisfaction administrative follow-up
Les Laboratoires Servier,
EXPORT SALES ADMIN / Customer Care
PHARMACEUTICALS INDUSTRY
November 2022 - May 2024 (1 year and 6 months)
Gidy, France
CUSTOMER ORDER MANAGEMENT, CUSTOMER SERVICE, AND INVOICING, COORDINATION WITH THE WAREHOUSE, DISPUTE MANAGEMENT,
VERIFICATION OF CUSTOMS DOCUMENTATION, MANAGEMENT AND VERIFICATION OF ANSM DISTRIBUTION GOOD PRACTICES,
MANAGEMENT AND VERIFICATION OF PHARMACEUTICAL OBLIGATIONS RELATED TO LOGISTICS
Customer service Pharmaceutical sector pharmacovigilance logistics Customer satisfaction
Interlog Logistic pour Mondelez France,
Grand Export Assistant
March 2022 - September 2022 (6 months)
Orléans, France
CREATION OF CUSTOMS DOCUMENTS, CREATION OF MERCHANDISE PREPARATION REQUESTS, LOGISTICS MANAGEMENT OF TRUCKS AND CONTAINERS, MANAGEMENT OF UNFORESEEN EVENTS AND DISPUTE MANAGEMENT
logistics Customs food industry Transport management Customer service

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VOLTAIRE HIGH SCHOOL
2017

Check out Yousra's education

DIGITAL MARKETING
Google Digital Workshops
2022
Visual communication Google Analytics Content marketing Sales techniques Google AdWords Sales development Digital marketing strategy Business development Google Search Console Communication

Other

Yousra B.

Customer Care, Support & Success / After-sales service / Emailing

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