About Yousef
French
Native or bilingual
Arabic
Native or bilingual
English
Native or bilingual
Experience
- Hotel Holiday Inn ExpressReceptionistAugust 2024 - Today (1 year and 10 months)Brussels, Belgium• Managing reservations by phone, email, or in person.• Welcoming and directing guests upon arrival at the establishment.• Processing guest payments and managing billing.
- Hotel IbisNight receptionistFebruary 2024 - August 2024 (6 months)Brussels, Belgium• Daily reconciliation of the cash register to ensure an accurate accounting balance. P• Close collaboration with the morning team to ensure a smooth transition between shifts.• Telephone assistance to guests to answer their questions or resolve their problems.• Monitoring entries and exits to ensure the security of the premises.• Preparing invoices, ensuring data accuracy.• Maintaining a professional, calm, and reassuring attitude in the face of unforeseen situations that may arise during the night shift.• Managing guest check-outs: invoices, payment processing, assessing satisfaction with the quality of the stay.• Securely processing payments and billing, adhering to financial procedures.
- TunisairStewardFebruary 2017 - February 2019 (2 years)• Responding to customer inquiries and complaints clearly and helpfully.• Welcoming and directing passengers on board, ensuring their comfort and safety during the journey.• Efficiently managing emergency situations, including evacuations and first aid.
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Education
- First aid2014Secourisme
- Year 1 Bachelor's degree2016Licence 1,