Freelancer profile translated to English.
Back to original languageAbout Youri
Versatile professional specializing in business development and operations management, I support companies in acquiring, retaining, and managing their clients. With several years of experience in B2B, B2C, and B2B2C, I am involved in the entire sales cycle: prospecting, lead qualification, negotiation, closing, and customer relationship management. Comfortable in dynamic environments, I can adapt quickly, handle unexpected situations, and ensure a smooth and high-quality customer experience. I have also developed strong skills in operational management (order tracking, coordination, problem-solving) and a good command of CRM and office tools. Rigorous, autonomous, and results-oriented, I rely on my interpersonal skills and analytical abilities to propose effective solutions and contribute concretely to project growth.
Languages: French (native), English (B2), Spanish (B2), Portuguese (B1)
French
Native or bilingual
English
Native or bilingual
Spanish
Basic
Portuguese
Basic
Can work on-site
Paris (up to 50km)
Experience
- DriiveMeSenior Operations Manager / Live CommerceAUTOMOBILENovember 2022 - Today (3 years and 7 months)- Use CRM tools to manage customer interactions and maintain a detailed history.• - Develop the client portfolio by targeting companies seeking solutions• - Ensure the smooth running of ongoing transports, report anomalies, and propose quick solutions.• - Participate in the online launch of transports on our platform, verify information, and track transports.• - Contribute to monitoring the application of client processes, analyze discrepancies, and participate in continuous improvement.• - Respond to requests and resolve problems (phone, email, chat)• - Negotiation with B2B / B2B2C / B2C clients
- DriiveMeBusiness Development RepresentativeSeptember 2020 - August 2022 (1 year and 11 months)75017, Paris, France- Develop the client portfolio by targeting companies seeking communication solutions• - Follow up on telephone prospecting campaigns (incoming leads) by presenting the company's services• - Update software (Data Design / Excel)
- NetMediaJunior Procurement and Accounting AgentOctober 2019 - August 2020 (10 months)Boulogne, Loubejac, France- Manage procurement by supplier (needs assessment, procurement plan development…)• - Ensure optimization of stock levels, enter orders in the ERP system (issuance/transmission of purchase orders)• - Ensure daily tracking of orders• - Preparation of payslips and their data entry• - Sending and verification of customer invoices (monthly, bi-weekly, and weekly)• - Work with internal teams (logistics, technical, sales)
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Education
- DIPLÔMES BTS Comptabilité et GestionÉcole Nationale de commerce2019DIPLÔMES BTS Comptabilité et Gestion
- DIPLÔMES BaccalauréatLycée Louis Armand2016DIPLÔMES Baccalauréat