Freelancer profile translated to English.
Back to original languageAbout Youness
I am a chess player ♟️, statistician 📊 and especially a Data Scientist 📈, I can help you with:
📱💻Creating applications and webapps for data management and personalized KPI tracking
📈📊 Analyze your data (Dashboard/reporting, KPI study with Excel/VBA/POWERBI/TABLEAU/DATASTUDIO/Python)
📊📋Conduct statistical studies and surveys
🖥️🔧Develop Excel tools (defining your needs, creation, implementation and training on the created tool)
🔄🔨Improve existing tools (automation, adding features, improving user experience...)
📞📢Provide advice on call center management and lead generation
Examples of achievements:
📊📈Implementation and management of client and company reporting
📊📈Creation of a dashboard with visualizations
📉👥Decision support for managing %ABS, recruitment and production monitoring 💼
📞💬Tools to help forecast calls, chats and emails with Python AI 📧🧠
📅🛠️Creation and configuration of new resources in the INJIXO TELEOPTI INVISION planning tool
📈📊Monitoring of production indicators (QS, QP, QE and QS/PREV) and resource modeling (CMS, 4C, ATOS, Odigo, Dimelo and Hermes) 📉
In summary, I am a chess professional ♟️ and statistics 📊, with an analytical mind adapted to all situations. Do not hesitate to contact me for any further information! 📧💬😊
Arabic
Native or bilingual
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- WebhelpReporting Manager, Statistical PlanningTELECOMMUNICATIONSMay 2015 - May 2017 (2 years)Fès, MoroccoIn charge of planning, Forecasting and Head of Account Watchtowers. Mission:- Planning of resources according to DO client recommendations (13 activities in charge: Outgoing, incoming and BO, Chat and Mail), on three sites Fès, Rabat and Caen). - Split of forecast and implementation of inter-site Roadmaps.- Creation and parameter of new resources in the planning tool (Invision, Titan and Cockpit)- Updating the resource sheets of the planning tool.- Reliability of data, contractual production indicators in view of the preparation of Coprod and/or Copil- Monitoring Production indicators (QS, QP, QE and QS/PREV) model resources. (CMS,4C, ATOS, Odigo, Dimelo and Hermes)- Manage the group Flux teams.- Piloted analyze real-time management with the Vigies teams.- Centralized real-time inter-site management.- Creation of Prod reports.
- ARIAGROUPPlanning and Statistics ManagerTELECOMMUNICATIONSSeptember 2020 - May 2021 (7 months)Casablanca, Morocco- Responsible for managing the planning of production teams (injixo, TO).- Responsible for conducting client and company reporting.Identifying the needs for industrialization of steering methods within production projects and improving performance- Responsible for Flow Steering teams.
Recommendations
Be the first to recommend Youness
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Certifications
- Programming in Python for Data Science from A to ZUdemy
- MODERN DATA ANALYSIS WITH EXCEL AND POWER BI [2021]Udemy