Freelancer profile translated to English.

Description

With a solid experience in digital project management and business process optimization, I support companies in implementing customized Salesforce solutions. My approach is centered on business value, collaboration with technical teams, and end-user satisfaction.

✅ Expertise: Salesforce Sales & Service Cloud, CPQ, Field Service, Salesforce Admin, requirements gathering, writing user stories, backlog management, business workshops, Agile methods: Scrum, change management.

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Martin brower
Product Owner/ Business Analyst Salesforce
LOGISTICS AND SUPPLY CHAIN
September 2023 - Today (2 years and 9 months)
Paris, France
● Agile methods
● Requirements gathering
● Backlog management
● Priority management
● Functional management
● Salesforce design and configuration
● Release management
● Change management
● Master data
● Support management
● Integration flow
Salesforce Field Service Copado Salesforce Service Cloud Complex project management Data flow
Schneider Electric Implémentation
Salesforce Consultant
TECH
March 2023 - October 2023 (7 months)
Paris, France
• Business alignment
• workshops & minutes
• User stories
• Backlog & project management
• Build
• Deployment CPQ:
• Product catalog
• Bundle & quote line
• Pricing & discounts
• Quote template (standard & DocuSign)
• Orders & contract management
• Amendment & renewal processes Change management:
• Demonstration meeting
• Admin training
• Procedures & user manuals
Salesforce CPQ Project management QA testing Backlog management
Thom Group Implémentation
Salesforce technical-functional consultant.
RETAIL (SMALL BUSINESS)
January 2023 - March 2023 (2 months)
Paris, France
● Email to case / Web to case
● Support level management
● Service cloud flows
● Deduplication (No duplicates app and tooken)
● Acknowledgement management (flow and auto response rules)
● Knowledge
● Omni channel
● Macro and quick text
● UX design
● Reporting and dashboard
Salesforce Service Cloud Agile method Salesforce Sales Cloud Project management Salesforce Admin