Younes Benhaddou

Customer Success Manager / Customer Care Manager

Customer Loyalty, Retention & Growth | B2B & B2C | France – EMEA

📅 Available from June 2026

I support companies in customer loyalty, retention, and the development of their client portfolio through Customer Success and Customer Care strategies focused on product adoption, business value, and sustainable growth.

I have 8 years of experience with SMB, Mid-Market, and Enterprise client portfolios, in B2B and B2C environments.

Sectors and contexts of intervention:

Affiliation (AWIN) · AdTech (Integral Ad Science) · Data & Software (Precisely) · Mobility & Digital Platforms (BlaBlaCar) · Energy & Key Accounts (TotalEnergies)

🎯 Areas of Expertise

- Client portfolio management and long-term relationships

- Onboarding and digital solution adoption

- Analysis of client needs and business challenges

- Churn reduction and retention management

- Client reviews, QBRs, strategic recommendations

- Renewal management (contracts, negotiation, pricing)

- Customer Success action plans and continuous improvement

- Customer satisfaction monitoring (NPS, CSAT, feedback)

- B2B / B2C user support and escalation management

- Structuring, processes, and CSM best practices

🧠 Approach & Know-how

Accustomed to managing multiple projects and client issues simultaneously, I work in strong collaboration with Sales, Product, Tech, and Support teams. Autonomous and proactive, I bring an analytical, results-oriented approach, based on identifying friction points and making data-driven decisions.

🛠️ Tools

Salesforce · Jira · Zendesk · ServiceNow · Power BI · Tableau · Office Suite ...

🤝 Modalities

Possible engagement as a Customer Success / Customer Care referent or as part of a Customer Success/Care team.

📍 Based in Paris

💬 Available to discuss your projects and client challenges