Youcef Kerdja

Versatile professional with solid experience in administrative management and customer communication, dedicated to providing exceptional customer service and optimizing internal processes. At Wilson Leasing, I play a key role in managing administrative procedures related to vehicle registration, ensuring customer satisfaction and regulatory compliance.

- Processing and verification of administrative documents related to vehicle administrative status changes.

- Management of customer files: follow-up, filing, and archiving.

- Customer relations assistance: responding to requests, resolving issues, and personalized support.

- Collaboration with various teams to ensure fast and efficient service.

• Client accounts: Total, EDF, Engie, Auchan, Carrefour.

• Administrative manager specializing in energy.

• Control of beneficiary files for energy saving certificates (CEE).

• Expertise in meticulous processing of energy-related files.

• Allocation of energy premiums to projects in strict compliance with current energy standards and regulations.

• In-depth analysis of eligibility criteria to ensure application admissibility.

• Effective coordination with stakeholders, including clients, suppliers, and regulatory bodies.

• Constant monitoring of legislative and technological developments in the energy sector.

• Training and Awareness: active participation in training sessions updating all data on operations related to energy regulations.

During this internship, I was responsible for:

- Drafting correspondence to the firm's clients.

- Summaries and drafting of legal briefs.

- Participation in client consultations.

- Development of legal strategies.