Youcef Dahdah

System Monitoring: Tracking server and application performance. Using monitoring software to detect anomalies. Incident Management: Receiving and analyzing alerts. Resolving technical incidents or escalating to appropriate teams. Preventive Maintenance: Updating operating systems and software. Applying security patches. Backup Management: Planning and executing regular data backups. Verifying backup integrity. Documentation: Creating and updating documentation for procedures and systems. Writing incident and performance reports. Collaboration with other teams: Interacting with development, network, and security teams. Participating in meetings for resource planning and optimization. Access and Permissions Management: Controlling system access rights. Implementing security policies. User Support: Providing technical support to end-users. Training and awareness on system usage. Analysis and Optimization: Analyzing performance and logs to identify trends. Recommending resource optimization.

Systems: Installations and configurations of Windows Server 2002 to 2022, Linux, Mac systems, printers, Android and iOS phones, PowerShell scripting, AWS, (DHCP, AD, DNS) Networks: Installation of switches, Wi-Fi, internet boxes, cabling, patching, RJ45, office site relocation, Fiber optics, Firewalls, VPN, VoIP. Data: Backups, resource sharing, filers, SharePoint, NAS, Migration; Helpdesk Support: Level 1, 2 (Level 3 assisted by System Admin), on-site and remote via (Teams, phone, TeamViewer, company agent, mstsc). Tool Consoles: Office 365, Azure, Bitdefender antivirus, ESET, WatchGuard, remote. Messaging: Local Exchange Server, MS Office 365 Cloud, OVH, Pop, SMTP, Orange Business, Gmail. Server Supervision: Preventive maintenance, Technological watch, Audits, Company data.