Yorick Groeven

For the past four years, I've been running cross-border operations for a medical and travel assistance company in Bangkok. The role grew over time into something broader than I initially expected — building SOPs from scratch, developing training materials in-house, managing a team across Thailand and Vietnam, and handling claims at every level of complexity, including working directly with the CEO to rewrite operational policy.

Before Bangkok, I spent several years in HR consulting in Belgium, and I founded and ran my own business. What those experiences share is a context where things need to work under pressure and where someone has to take ownership of making things happen.

I now work remotely with European companies — particularly in insurance, travel, and assistance — that need operational clarity, better coordination, or a senior freelancer who can walk into a complex situation and make sense of it.

I'm a native French speaker and fluent in English, with functional Spanish, which makes collaboration with European teams straightforward regardless of where they're based.

I don't lead with frameworks or methodology. I focus on the actual problem, and I stay until it's solved.