Freelancer profile translated to English.

Description

I spent the last 2 years at the heart of a large online weight loss coaching company with (very) high volume:

- 18 coaches under management.

- Representing 1500+ active clients.

- NPS well above 60.

- Upsells converted at 40%+.

- And responsible for analysis + debriefs of upsell strategies (end-of-support review calls, notably).

What this experience taught me:

- Fitness coaches are fantastic sports technicians, but they lack structure and constructive feedback.

- They also struggle with marketing: selling isn't natural for all of them.

- Processes become increasingly important as the project grows.

- And quality isn't a feeling: it's intentionally managed.

Today, I intervene on a mission (or consulting) basis to take over the management of new teams, implement processes, establish rituals, and make quality applicable to everyone, without turning the team into robots.

I primarily intervene at the phase: "the business is running well and I'm expanding my teams, but everything is still to be built."

💬 I prefer direct discussion: you explain your situation to me, I tell you what I would do. Then we decide together if it's worth going further 🤝

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Papa In Shape
Manager Coaching
March 2024 - December 2025 (1 year and 9 months)
• Operational management of a team of 11 to 18 online sports coaches, with regular monitoring of individual and collective performance.
• Participation in the improvement of internal processes (onboarding, client follow-up, indicator reporting, end-of-support calls) to ensure smooth and structured support.
• Implementation of team rituals (weekly meetings, monthly reviews) to maintain alignment on quality and customer satisfaction objectives.
• Coaching coaches in their skill development through structured feedback, training sessions, and monitoring tools.
• Close collaboration with sales, operations, and HR departments to ensure consistency between customer experience and team capabilities.
Papa In Shape
Coach Transformation
May 2023 - January 2024 (8 months)
• Management of over 150+ clients in remote sports coaching, with personalized programs and weekly follow-up via internal tools.
• Specialization in supporting diverse profiles (weight loss, performance, muscle gain) with a high standard of service quality.
• Use of digital tools for progress tracking, client communication, and real-time adjustment of training plans.
• Occasional participation in the improvement of internal materials (templates, FAQs, follow-up guides, job descriptions).