About Yoni
French
Native or bilingual
English
Native or bilingual
Spanish
Fluent
Experience
- BlueNova AgencyFounderDIGITAL AND ITSeptember 2024 - Today (1 year and 11 months)Paris, FranceMy passion for design and consulting led me to create BlueNova Agency.I aim to make my skills truly impactful and useful.I create impactful websites, posters, flyers, visuals, and display banners.I manage social media accounts.I provide advice and analysis on the activity of organizations that use my services.
- calldeskCustomer Success Account ManagerSOFTWARE PUBLISHINGJanuary 2022 - September 2024 (2 years and 8 months)Paris, FranceCalldesk enables customer service departments to automate repetitive incoming calls to provide the best customer experience while optimizing costs.• Calculate the ROI of the project with our model to ensure profitability required by executives.• Map contact center call flows.• Present our technology to prospects, qualify them, and identify their needs.• Some achievements: 5 validated POVs, 100% of contracts renewed, €109K in additional sales with 96% recurring revenue.
- calldeskCustomer Success ManagerTECHJanuary 2021 - January 2022 (1 year)Paris, France• Manages complex callbot projects: launch, workshops, script development, product delivery, iteration, deployment, monitoring, customer experience, and script improvement.• Prepares and leads follow-ups and steering committees.• Improves internal processes for the customer success team.• Trains and discusses with clients to ensure their ability to use the Calldesk studio.• Ensures the renewal of existing clients' annual contracts.• Guarantees that new clients convert trials into recurring contracts.
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Education
- Master of ScienceESIEA - Engineering School in Digital Sciences and Technologies2020Master of Science - MS, Artificial Intelligence for Business Transformation
- Master's degree in Management (Ranked 24th best worldwide by the Financial Times in 2024) , Business ManagementSKEMA Business School2020Master's degree in Management (Ranked 24th best worldwide by the Financial Times in 2024) , Business Management