Yolande Bonato

Scattered management, underutilized tools, clients waiting for answers… The result: wasted time, stress, and missed opportunities.

Now, imagine:

✔️ Clear schedules and smooth processes

✔️ Effortless tracking of quotes, invoices, and emails

✔️ Reassured clients through responsive and professional communication

✔️ Structured and credible digital visibility (showcase website, product sheets, travel guides, Wikipedia page)

I'm Yolande, Customer & Operations Success Manager.

I help concierges, local SMEs, and freelancers/digital projects structure their internal organization and optimize their digital tools for smoother management and a better customer experience.

My approach:

📌 Organization & Back Office

– Administrative follow-up: quotes, invoices, emails, file management

– Coordination of schedules and service providers (concierges, artisans, small businesses)

– Structuring processes for increased reliability and peace of mind

📌 Tools & Digital Optimization

– Implementation and improvement of collaborative tools (Notion, Trello, Timetree, Jana)

– Simplification of workflows and automation tailored to needs

– Centralization of information to reduce wasted time

📌 Visibility & Customer Experience

– Creation and updating of showcase websites

– Optimization of product sheets and strategic content (Wiki, social media, travel guides)

– Structuring clear customer journeys to reassure and retain clients

My goal: to enable you to have a fluid organization, a professional image, and satisfied clients.

You focus on your business, I make your management simpler and your tools more effective.

👉 Let's discuss your needs together!