About Yoka
Customer Success Manager with 15+ years of experience in client relations, premium customer experience and account coordination in international environments.
My background includes roles in luxury, finance and high-end customer-facing businesses, where I handled demanding clients, supported account relationships and contributed to a high standard of service delivery.
I can support companies with:
•client relationship management
•customer follow-up and coordination
•account support
•customer experience improvement
•issue resolution and cross-team communication
I am recognized for my service mindset, strong interpersonal skills, attention to detail and ability to build trust with clients. I work fluently in French and English.
English
Native or bilingual
German
Native or bilingual
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Amaya OraFounderPRESS AND MEDIASeptember 2025 - Today (11 months)Paris, FranceAmaya Ora is an independent media platform documenting women’s professional decisions through real, anonymised and carefully edited stories.Its mission is to help women recognise workplace patterns earlier, move through uncertainty and make more informed career decisions.Main responsibilities:
- defining the editorial vision and content strategy;
- sourcing and conducting in-depth interviews;
- transforming testimonies into anonymised editorial content;
- developing the audience and strategic partnerships.
Editorial principle: Not an opinion. A precedent. - Something NewFounderSeptember 2025 - Today (11 months)Paris, FranceWorking on:• • problem framing and market segmentation• • synthesis of 65+ qualitative user interviews• • identification of recurring decision failure patterns• • early data and AI hypotheses around decision intelligence
- Builders FactoryFounder start-up programJanuary 2026 - February 2026 (1 month)Paris, FranceWorked on:• • problem framing and market positioning• • user research and interview synthesis• • value proposition clarification and product scope definition• • trade-offs and core feature prioritization (0→1)• • early MVP framing and go-to-market hypotheses• • exposure to experienced founders, operators, and investors
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Education
- Master's degreeIDRAC Business School2007Master's degree
- Diplom BetriebswirtinDuale Hochschule Baden-Württemberg (DHBW) Mosbach2007Diplom Betriebswirtin