Freelancer profile translated to English.

Description

DIGITAL/IT Project Manager with 12 years of experience in CRM, e-commerce, and digital transformation with prestigious brands (CHANEL, GOYARD, Stellantis). Proven expertise in deploying E-commerce Sites, CRM Tools (Salesforce), implementing multichannel Digital and CRM strategies, and change management with measurable improvement in user experience. I transform your digital projects into operational successes through an Agile and data-driven approach.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Can work on-site

Paris (up to 50km)

Maison GOYARD
Omnichannel Project Manager
LUXURY GOODS
October 2022 - January 2026 (3 years and 3 months)
Paris, France
Context: Management of the Omnichannel strategy and deployment of international clienteling tools within the Brand Division.

Achievements:

Product Management / CRM
Cross-functional and international project management
Salesforce (SFSC/SFMC) / Application Management
Agile Methodologies / Proxy Product Owner
Customer Experience / Process Optimization / Customer Journey
Change Management
Training and support (Technical-functional Support)
KPI definition and performance monitoring (Technical, Business, and Operational)
Functional Acceptance Testing CRM Strategy Scrum Salesforce English
CHANEL SAS - Projet ONE Chanel.com
E-commerce Site Deployment Project Manager
LUXURY GOODS
July 2021 - August 2022 (1 year and 1 month)
Neuilly-sur-Seine, France
Context: Within the IPT program (IT Department), deployment of experiential/e-commerce sites for international markets (Japan, Brazil, Russia, China).

Achievements:
Discovery / Build / Run / Project Delivery
International Project Management
Agile Methodologies / Proxy Product Owner
Management & Leadership
Cross-functional Project Governance & Risk Management
E-commerce, CRM Customer Service and Customer Experience & Content Management
Technical Integration & Digital Solutions
KPI definition and performance monitoring (Technical, Business, and Operational)
Team Management Project Management Deployment E-commerce English
Stellantis
Multi-brand Business Owner
AUTOMOBILE
February 2021 - June 2021 (5 months)
Poissy, France
Context: Responsible for business marketing, UX/UI, and MyMarque App digital initiatives, highlighting the specific strengths of each Group brand and ensuring improvement of customer experience quality, in collaboration with the IT department and business units (Marketing, Brands, Customer Digital Factory, Connected Services, etc.).

Achievements:
Product Strategy & Vision
Customer Experience / Process Optimization / Customer Journey
User Experience (UX/UI)
Acquisition & Retention / Data & Performance
Multi-brand & Stakeholder Coordination
KPI definition and performance monitoring (Technical, Business, and Operational - Google Analytics, PowerBi)
E-commerce Business Analysis Business Development Web Application Customer Journey