YMFreelancer profile translated to English.
Back to original languageAbout Yohanna
I have a degree in Business Administration with experience in administrative management, customer service, and remote support. I have worked in the financial, commercial, and service sectors, providing organizational solutions, sales tracking, and executive support. I specialize in tasks such as schedule control, digital tool management (Canva, Notion, Trello, Office), report writing, and commercial support. I focus on results, organization, and effective communication. I am ready to support your project with commitment, order, and professionalism.
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- Agencia DicentAdministratorJanuary 2017 - January 2018 (1 year)Budget, purchase, and inventory management. Direct customer service and coordination of design projects. Optimization of internal processes to improve team productivity.
- Banco AbonapBusiness OfficerJanuary 2021 - Today (5 years and 5 months)Personalized financial advice and service to clients. Promotion of banking products and follow-up on credit applications. Risk assessment and credit analysis. Support in commercial strategies for customer acquisition and loyalty.
- Claro DominicanaCustomer ServiceJanuary 2018 - January 2021 (3 years)Direct customer service and support in billing processes, service activation, and complaint resolution. Claims management, customer retention, and loyalty. Teamwork with other areas to improve user experience.
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Education
- Bachelor's DegreeLaw StudentLicenciatura