Freelancer profile translated to English.
Back to original languageAbout Yoann
Hello, I'm Yoann,
A process optimization consultant for 10 years, now specializing in deploying AI agents in companies.
Your teams spend a significant part of their week on tasks that always follow the same rules: qualifying a lead, processing an insurance claim email, routing a customer service ticket, updating a product sheet.
This is not a people problem. It's a process problem.
I deploy AI agents directly into your tools: CRM, ERP, email, ticketing, to absorb this repetitive volume. Without IT system redesign. Without prolonged POCs.
What it looks like in practice:
→ An insurance broker: claims processing time from 5 days to 4 hours
→ An e-commerce retailer: 800 customer service tickets per week, response time from 47h to 8 minutes
→ A fashion retailer: 12,000 product sheets adapted annually across 6 markets, saving 3 FTEs
88% of AI projects never go into production. Not because the AI doesn't work, but because it was never trained on the right processes, in the right tools.
What's different with me: I read a process before automating it. This consulting background makes all the difference between an agent in production and a proof of concept forgotten in a corner.
I work from audit to go-live, not just scoping.
If you have a repetitive process that consumes your teams' time, 30 minutes is enough to determine if it's automatable and what the benefits are.
French
Native or bilingual
English
Fluent
Can work on-site
Paris 12e Arrondissement (up to 50km)
Experience
- INDEPENDANTConsultant Artificial Intelligence OptimizationE-COMMERCEMarch 2026 - May 2026 (2 months)Paris 17, France
E-commerce Product Sheet Adaptation
Automatic translation, reformatting of visuals by retailer, and file renamingThe Problem
- 500 new products per year to be manually adapted for each market and retailer
- 3 people dedicated to product sheet adaptation
- Foreign markets always 4 weeks behind the French catalog
What the Agent Does
→Ingestion of the source product sheetThe agent receives the master sheet with visuals, technical data, and commercial arguments→Localization by marketTranslation + cultural adaptation of sales arguments for each target country→Text reformatting by retailerTitle, bullets, categorization restructured according to retailer specifications→Visual managementAutomatic resizing and cropping according to the formats required by each platform. Translation of text on images→File savingAutomatic saving of visuals and texts in PIM & DAM tools with the correct naming conventions - INDEPENDANTAI Agent ConsultantBANKING AND INSURANCEJanuary 2026 - March 2026 (2 months)
From Claims Email to Case File
Automatic qualification, document request, pre-processing, and routingThe Problem
- 50 cases simultaneously per handler, 60% of time spent on administrative tasks
- No prioritization: an urgent case waits as long as an informational email
- Simple cases took 8 days to process, policyholders followed up, adding to the workload
What the Agent Does:
→Reading and ClassificationEach email is classified by claim type, severity level, and urgency→Completeness CheckThe case is compared against processing criteria: required documents, information consistency→Automatic Follow-upIf documents are missing, the agent generates and sends a personalized email to the policyholder→Pre-processingOnce the case is complete, the agent pre-fills the record in the business tool→Intelligent RoutingThe case is assigned to the correct handler based on their specialty and workload - INDEPENDANTManager ConsultantLUXURY GOODSDecember 2023 - January 2026 (2 years and 1 month)Paris, FranceL'Oréal wanted to create aEuropean Content Factoryto centralize the production of all its e-commerce content, with the goal of reducing costs, standardizing quality, and unifying its brand image.Achievements:
- Feasibility study and business plan definition
- Design of target processes, operating model, team sizing, and change management
- Management of workforce reduction in countries, tender process for agencies, and project management for 2 years
Reduction in European content cost -20%Deployment of the Content Factory with 30 people; 0 to 300K images produced per year in 2 years.
Recommendations
Be the first to recommend Yoann
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Production and Logistics Systems EngineerSupméca Paris2016Lean Manufacturing – Supply chain Management – Gestion de production…
- Double Master in Business Management and StrategyUniversité Paris Dauphine2016Stratégie d’entreprise – Finance – Marketing
Certifications
- Copywriting - E-commerce Content Writer - Sell More by Developing a Stronger BrandMarketing Mania2021