About Ymene
French
Native or bilingual
Experience
- DiversesOffice Software TrainerEDUCATION AND E-LEARNINGJuly 2021 - November 2023 (2 years and 4 months)Lyon, France🎓 Office Software TrainingWord Training (all levels)Excel Training (beginner → intermediate)PowerPoint TrainingPractical workshops for adultsCreation of materials + exercises🖥️ User SupportSimple TroubleshootingTool adoptionHelp understanding featuresPedagogical explanationsRemote assistance🗂️ Administrative AssistanceFile managementERP / CRM updatesEmail & document draftingProcedure organizationCreation of administrative materials✍️ Material CreationPDF TutorialsStep-by-step guidesWord / Excel TemplatesProfessional training materials (Canva)
- Freelance / ABSUP / DOCEOOffice Software TrainerJanuary 2019 - January 2025 (6 years)Word, Excel, PowerPoint Training (beginner to advanced, pivot tables) Custom material creation, tutorials & guides User technical support (resolving blockages) Facilitating dynamic workshops in person & remotely
- GEIGMLAdministrative Secretary & SupportJanuary 2017 - January 2019 (2 years)File management + ERP updates Production monitoring, simple quality control Quick resolution of identified issues Internal & external communication (clients / teams)
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Education
- BTS in Management Support ActionsEducatel2011
Skill set
Categories
- Other