Freelancer profile translated to English.

Description

Hello, I'm Yennifer. I have experience in customer service and sales follow-up, and I specialize in accompanying processes with warmth, efficiency, and clear communication.

I work remotely helping companies and entrepreneurs provide a positive customer experience, resolving doubts, managing complaints with empathy, and providing personalized follow-up to each case.

I easily adapt to different systems, platforms, and work styles. I am organized, resourceful, and committed to each project as if it were my own.

If you need someone who listens, understands, and takes care of the relationship with your customers, I'm ready to help.

Languages

Spanish
Native or bilingual
Portuguese
Conversational

Workplace preferences

Remote only

Primarily works remotely

CONTRATAS S.A
Customer service
January 2020 - March 2021 (1 year and 2 months)
Paraguay
Personalized customer service and resolution of queries.
Handling calls, emails, and follow-up of requests
Data registration and organization of physical and digital files
Collaboration with other areas to resolve complex cases.
Tupi
Credit Advisor
June 2021 - July 2021 (1 month)
Asunción, Paraguay
Reception and analysis of credit applications from new and existing clients.
Evaluation of credit history, payment capacity, and required documentation.
Personalized advice on financial products suitable for each client.
Monitoring of the approval process and post-credit management.
Attention to queries, resolution of problems, and customer loyalty.
ARETE ALMACENES
Customer service
February 2019 - March 2020 (1 year and 1 month)
Asunción, Paraguay
Direct and cordial attention to customers in the salon and by phone.
Taking orders, coordinating with the kitchen, and efficient delivery of products.
Maintaining order and cleanliness in the public service area.
Cash handling, cash collections, and basic daily inventory control.
Resolution of complaints and suggestions to improve the customer experience