Freelancer profile translated to English.

Description

PROPOSED MISSIONS

1. Account Management Audit

Analysis of your client portfolio, identification of at-risk accounts, recommendations to improve retention and upsell.

2. Commercial Process Structuring

Implementation or optimization of your AM processes: onboarding, follow-up, performance reviews, action plans.

3. Sales Team Training

Practical workshops on account management, negotiation, and customer loyalty.

4. Interim Account Manager

Operational management of a client portfolio during a transition or peak activity period.

Industry field of expertise

Languages

Workplace preferences

Can work on-site

Paris (up to 50km)

Palais Trachen
Commercial Strategy Consulting & Account Management
January 2025 - December 2025 (11 months)
Client support on optimizing their commercial strategy, account management, and CRM processes. Performance analysis, identification of areas for improvement, and implementation of measurable actions.
Commercial strategy Account Management CRM
Booking.com
Account Manager
DIGITAL AND IT
May 2024 - December 2024 (7 months)
Managed 400+ partner accounts with ~10% YoY growth through data-driven strategies.
Provided strategic advice to directors and decision-makers to optimize pricing, availability, and commercial performance.
Onboarded and activated new accounts, achieving 85%+ adoption of platform best practices.
iGraal
Account Manager
May 2022 - May 2024 (2 years)
Managed 50+ key accounts (€1M GMV) through data/ROI strategies.
Achieved long-term loyalty (90% retention) with strategic decision-makers.
Implemented cross-sell/upsell strategies and monitored conversion KPIs.