Yassine T., Product / SaaS Support

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Description

Coming from banking, finance, and insurance, I support users with the various issues encountered within a Fintech solution.

Responsible for the analysis and investigation of complex transactional flows in an agile environment.

As an interface between clients and developers, I facilitate problem-solving and contribute to the continuous improvement of processes.

Proficient tools: Linear, Intercom, Jira, Google Sheets, Salesforce.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lille (up to 50km), Paris (up to 10km)

Onepilot
Customer care - Freelance
E-COMMERCE
December 2025 - Today (6 months)
Lille, France
Managed multi-channel customer support (chat, email, calls) with quick issue resolution

Analyzed tickets to identify problems and provide appropriate solutions

Used CRM and in-house back-office tools to manage activity.

Contributed to continuous process improvement and reported anomalies
My Funded Futures
Independent Trader
BANKING AND INSURANCE
September 2022 - Today (3 years and 9 months)
Lille, France
-Implemented a price action strategy
-Passed Prop firm evaluations to obtain funded accounts
-Placed orders on a dedicated platform: Tradingview, Ninjatrader, Metatrader 4/5
-Traded exclusively on futures contracts.
Technical Analysis Algorithmics
Nortia DLPK
Securities Back Office Manager
BANKING AND INSURANCE
March 2021 - December 2021 (10 months)
Roubaix, France
Member of the task force team responsible for a project migrating accounts from one custodian to another.

Responsibilities and challenges:

-Client onboarding and KYC process
-Interface role between financial advisors and the new custodian bank.
-Supported financial advisors throughout the account migration project
-Reporting on accounts in the process of migration: Equity and classic/SME PEA accounts.
(assets up to €120 million)
Requirements Gathering Reporting Analytical Mindset Customer Support

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Signup to reveal

Master of Finance
University of Lille Villeneuve d'Ascq
2020
Master Finance, Banque, Assurance
Bachelor's Degree in Management and Control
University of Lille Villeneuve-d'Ascq,
2018
Licence 3 gestion et contrôle