About Yassine
French
Native or bilingual
English
Native or bilingual
Experience
- POMMIER,Head of Support and Information SystemsAUTOMOBILESeptember 2022 - January 2025 (2 years and 4 months)Beauchamp, FranceDefinition and management of the IT strategy, ensuring alignment with business needs, operational continuity, cybersecurity, and governance. Comprehensive supervision of the multi-site IT environment including servers, networks, storage, and ERP. Proactive management of strategic projects such as migration to Dynamics NAV ERP, BCP/DRP, ITSM centralization, and supervision overhaul. Operational management of the support team and effective coordination with external service providers. Monitoring and optimization of budgets, contracts, ISO compliance, and IT performance indicators.
- POMMIER,IT Support ApprenticeSeptember 2021 - September 2022 (1 year)Saint-Ouen-l'Aumône, FranceProvision of on-site and remote technical support (Level 1 and 2) for the client workstation and office environment. Installation, configuration, and maintenance of IT equipment, ensuring optimal operation. Management of Active Directory accounts, including administration of user rights and access. Incident tracking via GLPI, user training, and participation in deployment projects.
- ITICTechnical Support AssistantNovember 2019 - September 2021 (1 year and 10 months)Paris, FranceOn-site and remote technical support (Level 1 and 2) for the client workstation and office environment. Installation, configuration, and maintenance of IT equipment, aiming to ensure user satisfaction.
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Education
- Master's DegreeITIC2019Master
- Bachelor's DegreeUniversity Paris 132019Licence