Freelancer profile translated to English.
Back to original languageAbout Yassine
**Title**: IT Project Manager Certified ITIL V4 | Service Delivery Manager | PMP®...| Expertise in Innovative Project Management and Digital Transformation
**Summary**:
Seasoned professional in IT project management with over 10 years of experience. Expert in agile methodologies (SCRUM, SAFe), I have a solid background in coordinating international teams, establishing rigorous planning, and monitoring projects through to delivery. My results-oriented approach and ability to motivate teams ensure projects are delivered on time and meet client expectations.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km), Paris (up to 10km)
Experience
- L'Oréal SA - L'Oréal FranceIT Project Manager, Service Delivery Manager (SDM)March 2025 - Today (1 year and 5 months)Saint-Ouen, FranceResponsible for Corporate domain applications within the Finance department.Managed MCO / support / SLA activities, coordinated multiple vendors, and served as technical referent for Drupal, .NET, APIs, and Microsoft Azure environments, integrating and interfacing with business units.
Mission 1 – Manager of the Financial Communication Web Application
(&– Acquia PaaS solutions)- New version launch scheduled for September 2025
- Managed TMA / MCO activities via JIRA, budget monitoring, and invoicing
- Contract renewal (coordination with Legal, VMO, and vendor teams)
- Facilitator and coordinator between Business teams and the vendor (Acquia: US publisher, development teams based in India)
- Managed the integration of a search engine with AI capabilities (L’Oréal GPT) for annual report consultation
Mission 2 – Manager of the COMFI CRM Application
(Shareholder and investor management – SaaS solution)- Managed TMA / MCO activities via ServiceNow (SNOW), budget monitoring, and invoicing
- Contract renewal (coordination with Legal, VMO, and vendor teams)
- Facilitator and coordinator between Business teams and the vendor (Seitosei: French publisher)
Mission 3 – Manager of the ScaleX-Invest Application (private-equity)
(Investment portfolio tracking and valuation – SaaS solution)- Wrote specifications, presented the project (internal committees), and established the contract (writing, negotiation, and coordination between legal, purchasing, and vendor teams)
- Managed the project via ServiceNow (SNOW), budget monitoring, and invoicing
- Facilitator and coordinator between Business teams and the vendor (ScaleX-Invest: French publisher)
Technical tools: JIRA, SNOW (ITSM), Azure Portal - Edenred GroupePMO / Transverse IT Project ManagerE-COMMERCEApril 2022 - Today (4 years and 3 months)**Mission 1 (Build & Run)**: Maintenance and evolution of the EDPS payment API, definition of disaster recovery and business continuity plans (DRP/BCP), and implementation of tracking indicators for integrators.Team size:
- Product managers: 2 (AMEA & America)
- Technical teams: 5 scrum teams (Backend (EDG), Frontend, Authentication, Identity, Supervision & Support)
- Contributors: Security & Solution Architect teams
- Methodology: Scrum (1 year) then transition to SAFe
- Business Teams: Business Units: France, Belgium, Romania, Spain, Italy, Brazil
- **Technical tools**: Azure DevOps (Backlog management), AppInsight, IAM (internal solution), Connect/Authentication (Internal solution)
- Migration of payment APIs to the AKS environment
- Migration of the MuleSoft 3 API application base to MuleSoft 4
- Application migration of authentication layers (login URL) to regional cloud instances (2x South America, 1x North America)
**Mission 3 (Rollout)**: Generalization of the internal authentication security solution for front-office tools (WEB and mobile). Extension of payment transaction security (mobile).**Mission 4: (Rollout)**:Generalization of the native SDK for managing payment methods on web and mobile applications, as well as for PCI DSS security and compliance audits.Team size:- Product manager: 1
- Technical teams: 3 product teams
- Contributors: Security teams and external compliance auditor (PCI DSS)
- Technical tools: Azure DevOps (Backlog), AppInsight (logs), Connect/Authentication (Internal solution)
- Framework/Methodology: SAFe
- Banque populaire (groupe BPCE)PRODUCT OWNER / IT Project Manager AGILEDecember 2019 - April 2022 (2 years and 3 months)Context: I acted as Product Owner and Project Manager for the applications related to the advisor portal.**Mission 1 (Migration of the advisor portal application base)**:
- Organized workshops with banks to understand needs and redefine project scope (evolutions vs. identical migration)
- Managed the development phase for 2 pilot banks, coordinated with external projects (GED, Search Engine, Chatbot)
- Coordinated with external projects to adjust referencing to new domains, search engine, ChatBot, GED document repository
- Managed user acceptance testing (Content migration to PROD)
- Organized workshops with banks to identify new use cases desired by advisor portal auditors.
Team size:- Scrum Team: 1 scrum master and 4 developers
- Architecture Team
- Methodology: Tempo Method for IT project scoping phase
Mission 3 (Messaging – Implementation of a community tool for customer appointment scheduling and advisor activity management in branches)Change Management: Facilitated workshops with 13 regional banks to explain and prepare the transition to a new community tool for appointment scheduling.Mission 4 (Messaging – Implementation of a community tool for customer appointment scheduling and advisor activity management in branches)- Change Management
- Defined a progressive deployment strategy with pilot banks
Team size:- Scrum Team: 1 scrum master and 4 developers
- Methodology: Scrum
- Tools: Confluence, JIRA
Mission 5:Project Manager for the maintenance, qualification, and prioritization of evolution requests on the ATE Framework
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Education
- Computer Science EngineerFaculty of Sciences of Tunis2002Programmation, architecture, IA, gestion des projets
Certifications
- ITIL V4 FoundationAXELOS Global Best Practice2024
- Generative AI Overview for Project ManagersPMI2024