Freelancer profile translated to English.

Description

Freelance IT Support Specialist with over 7 years of experience, I offer my skills to companies looking to optimize, secure, and maintain their IT infrastructures.

Passionate about technology and problem-solving, I work with Windows and Linux environments, VMware virtualization, workstation deployment, L1/L2 ticket management, and server and network maintenance.

🔧 What I enjoy doing:

Diagnosing and efficiently resolving technical incidents

Improving system performance and security

Implementing reliable and scalable solutions

Assisting users with pedagogy and professionalism

🎯 My goal:

To provide responsive and high-quality IT support, while contributing to the security and stability of my clients' IT environments.

Currently pursuing a Master's degree in Cybersecurity, I am strengthening my skills to offer comprehensive support, combining technical support and IT security.

💬 Available for remote, one-time, or recurring missions.

If you are looking for a reliable, rigorous, and service-oriented partner, I would be delighted to collaborate with you.

Languages

Arabic
Native or bilingual
French
Fluent
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

IT ORIENT
IT SPECIALIST - SYSTEMS AND SUPPORT
TECH
October 2019 - January 2026 (6 years and 3 months)
Oujda, Morocco
Management of maintenance contracts for professional clients. Administration and supervision of servers and the local network. Installation, configuration, and maintenance of workstations, servers, and peripherals. Remote and on-site user support (hardware, software, network). Preventive and corrective maintenance, ticket management via GLPI. System security: updates, antivirus, access management. Documentation and reporting of interventions.
Network Administration IT Support Systems and Network Management User Support / Helpdesk ITSM / Ticketing Tools
SQLI
SYSTEMS AND NETWORKS TECHNICIAN
TECH
January 2018 - September 2019 (1 year and 8 months)
Oujda, Morocco
L1/L2 technical support and incident resolution on Windows. Network configuration (TCP/IP, DNS, DHCP, VPN). Installation of business applications and assistance to internal teams. Backups, data restoration, and monitoring of IT system performance. Patience and pedagogy to explain technical solutions to non-specialists.
VPN Windows Scripting / Automation DHCP TCP/IP
Quality Shore
IT TECHNICIAN
TELECOMMUNICATIONS
February 2014 - August 2017 (3 years and 6 months)
Oujda, Morocco
Installation and maintenance of the IT equipment. Deployment of workstations and peripherals (printers, scanners). User support and management of office incidents. Participation in the supervision of systems and the local network. Management of a Call CRM for adding, modifying, deleting, and recycling files.
Network Administration IT Support User Support / Helpdesk Systems and Network Management Windows