Yassine El Hadi

Face-to-face and telephone reception of clients, co-owners, and service providers. Processing of mail, emails, and administrative documents. Scheduling and monitoring service provider interventions. Filing, archiving, and document management for the agency. Use of office tools and property management software. Preparation and sending of documents related to general meetings.

I provided face-to-face and telephone reception for insured individuals, assisting them with their administrative procedures. I was responsible for answering incoming calls, informing, and directing the public according to their needs, while ensuring rigorous handling of requests and effective file follow-up. This experience allowed me to develop an excellent sense of service, strong listening skills, empathy, rigor, and good priority management in a demanding environment.

Study and analysis of the Swiss retirement system, including the three pillars (AHV, occupational pension, private pension). Understanding of insurance schemes and obligations for cross-border workers between Switzerland and France (health insurance, unemployment insurance, etc.).