Yassine Belabbas

Maintaining in Operational Condition of the national customer intervention management tool: Version upgrade management

Maintaining in Operational Condition of VEDIF Front Office tools: RUN, Incident Management: Analysis, Diagnosis, troubleshooting, Incident tracking, correction/evolution, testing, MEP (CRM SALESFORCE, CRM OCOD, PRAXEDO, OPTITIME), reporting, dashboards. Steering and organizational committees: Organization, Steering and reporting. Support for the project to change CRM OCOD to Salesforce, Mastery of the architecture and inter-application flows. Level 2 support, Daily check of functionalities, incident alert if needed Project to change AVAYA Telephony solution to ODIGO. Framing of a project to create a secure exchange directory in parallel

SOLUTEC is an ESN (SSII) specializing in engineering, consulting and IT services. We support our clients in all phases of their projects: Project management/ownership, Infrastructure and Operation, Coordination and Steering, etc. Proximity, quality, diversity make our difference. We favor trusting human relationships, with our clients as with our employees. We cultivate excellence, between skills, proven work processes and appropriation of client uses. This is at the service of companies from many horizons: banking, mass distribution, telecommunications, energy, transport, industries… Each project has its specificities, each client, each talent has a role to play… Discover our offer, our professions and our sectors of activity. Discover the SOLUTEC difference!