Freelancer profile translated to English.

Description

✅I am a professional with almost four years of experience in remote customer relations, including two in the field (call center, internal services, and project delegation agency).

As a customer relations specialist, I now work as a remote customer service agent from home with my own technical resources.

Therefore, if you need reinforcement for your customer service, I am available to meet your needs.

I am capable of performing the following operations:

✔️answering incoming calls (customer service, general information requests),

✔️assisting the customer or user (navigation help, administrative procedures),

✔️managing and processing complaints (order tracking, delivery delays, loyalty),

✔️responding to customers via digital channels (email, chat, social media).

No specific conditions for pricing.

I remain at your disposal for any further information.

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Hotel aux ambassadeurs
Manager / Customer Support
HOSPITALITY
April 2019 - January 2022 (2 years and 9 months)
Toulouse, France
✅Making and receiving calls and emails.
✅Information and Services
✅Order management and tracking
✅Returns management and processing: exchanges and refunds
✅Product quality monitoring
HelloWork
Customer Relations Officer
TELECOMMUNICATIONS
June 2016 - January 2018 (1 year and 7 months)
Paris, France
✅As a project manager, I implement support strategies, train and guide our agents in their missions.
✅I advise our clients in managing their consumers, service accessibility, and the credibility of their web image.
konica minolta
Specialist Support Agent
TELECOMMUNICATIONS
January 2016 - January 2018 (2 years)
Paris, France
✅Receive, qualify, and record all customer calls and emails
✅Order consumables and track deliveries
✅Initiate resolution of customer requests
✅Keep customers informed about the progress of their requests
✅Escalate incidents or requests requiring higher technical expertise
✅Email drafting
✅Populate knowledge bases