About Yassine
French
Native or bilingual
English
Fluent
Experience
- AG2R LA MONDIALE - GIE AG2RProduction & DevOps EngineerBANKING AND INSURANCEAugust 2024 - Today (1 year and 10 months)Paris, France• Supervision of IT operations with a continuous improvement approach• Proactive maintenance and regular updates of operating tools• Technical integration and deployment of applications in a production environment• Monitoring and tracking of application performance• Management of level 2 incidents in compliance with SLA commitments• User assistance and enrichment of the knowledge base• Preparation of reports and cross-functional communication with relevant teams• Migration of applications to the ArgoCD platform for GitOps management• Participation in the validation of deliverables and organization of steering committees• Contribution to the optimization of the operating plan and business continuity• Analysis of the impacts of application evolutions and coordination of production deployments• Technical support for operations analysts and project teams• Migration of applications to the ArgoCD platform
- NEOXAMImplementation ConsultantApril 2021 - May 2024 (3 years and 1 month)Paris, FranceApplications: Datahub/DATA@CCESS
- Analyze files that the client wishes to integrate and prepare BRDs (Business Requirement Documents).
- Participate in project kick-off meetings and contribute to Agile ceremonies.
- Understand and analyze client needs.
- Participate in meetings with business teams to refine their requests.
- Prepare technical and functional specifications (SPEC).
- Perform necessary developments.
- Conduct acceptance tests and write the test plan.
- Prepare deliverable packages.
- Deploy the solution in the UAT (User Acceptance Testing) environment.
- Participate in the package verification meeting and the PROD (Production) deployment.
- Contribute to technical and functional support.
- BNP Paribas CIBSoftware Support EngineerSeptember 2019 - April 2021 (1 year and 7 months)Île-de-France, FranceApplications: Transcom, GTMatch, Murex.● Analyze and resolve technical-functional problems reported by users● Identify recurring problems and propose permanent solutions.● Ticket monitoring and request processing in compliance with processing SLAs and ITIL best practices.● Daily monitoring of applications to ensure the availability and proper functioning of the various modules.● Detection and prioritization.● Analyze new requests sent by users and verify feasibility with the DEV team● Automate recurring data extraction requests in collaboration with the AP team● Ensure cohesion among the different application stakeholders (Users, Project Teams, Technical Teams, Management)● Participation in meetings with DEV teams regarding upcoming evolutions and reporting various problems encountered during the week.● Update and write procedures to improve the resolution of recurring incidents Technical environment: ServiceNow, cyber-ark, wiki, SYMPHOY, jira, sailpoint, GENEOS, SQL, DQL, MQ, Oracle, Linux.
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Education
- Master's degree, Embedded Industrial SystemsNational Engineering School of Sousse2012Master's degree, Systèmes Industriels Embarqués
- Master's degree, Computer Science / Computer Systems TechnologyHigher Institute of Applied Sciences and Technology of Sousse2010maitrise, Technologie informatique / technologie des systèmes informatiques