Yasmin Maldonado

I collaborated with a rapidly expanding international dental startup specializing in clear aligner orthodontic treatments. My role involved leading the prospecting, contact, and follow-up process with dental clinics throughout the Barcelona region, acting as the liaison between the company's CEO and potential clinical partners.

My main tasks included:

- Research and selection of strategic clinics.

- Initial contact via phone calls and emails.

- Presentation of the collaboration proposal to doctors and clinic managers.

- Coordination of in-person meetings between the CEO and interested clinics.

- Personalized follow-up post-meeting to advance agreement signing.

- Agenda management, route organization, and constant status updates.

- Support in reviewing and correcting corporate materials and Spanish translations.

- Creation of detailed reports on each clinic's status and level of interest.

Thanks to my previous experience in the dental sector, I was able to offer effective communication, resolve basic clinical doubts, and build trust with professionals. I also identified common barriers in adopting these business models, allowing for adjustments in the calling approach and improving response rates.

The collaboration was remote, with full autonomy in work organization, using tools such as Google Workspace, Toggl, WhatsApp Web, and Google Voice.

I developed a complete chatbot for a dental clinic in the USA using Chatfuel, GPT, and Google Sheets. The bot automates appointments, answers frequently asked questions in English and Spanish, redirects based on user intent, and provides 24/7 support. It includes personalized training, data management with validation, Live Chat control, and a feedback system. It improves patient care and reduces the team's operational load.

I served as the general coordinator for a dental clinic located in Madrid, leading both operational management and patient care. This role required a strategic view of the center's operations, as well as close collaboration with the medical team, administrative area, and patients.

My main responsibilities included:

- Coordination of medical schedules and healthcare staff shifts.

- Supervision of patient care from the first visit to treatment completion.

- Presentation of quotes and management of financing with external entities.

- Daily cash control, billing, and payment tracking.

- Supervision of the auxiliary and reception team.

- Management of clinical stock, orders, and supplier control.

- Monitoring of key performance indicators (KPIs) and continuous improvement of internal processes.

- Incident resolution and ensuring quality in the patient experience.

Through this position, I developed leadership skills, strategic vision, multidisciplinary team management, and results-oriented decision-making.