About Yasmine
French
Native or bilingual
English
Fluent
Experience
- SQWADAI Product OwnerTELECOMMUNICATIONSOctober 2024 - Today (1 year and 8 months)Paris, FrancePRODUCT: Management of artificial intelligence projects, aimed at developing innovative solutions to meet the strategic needs of Sqwad clients.BUILD: Definition of the product roadmap, feature prioritization, backlog management, and facilitation of planning workshops with technical and commercial teams.OPS: Implementation of agile ceremonies (sprints, reviews, retrospectives) to ensure effective project monitoring and optimize product performance.SKILLS :Product ManagementScrum MethodologiesBacklog ManagementCross-team Coordination
- HostnflyCustomer Success ManagerJune 2024 - September 2024 (4 months)CUSTOMER EXPERIENCE :End-to-end management of the customer experience, including onboarding, personalized follow-up, and improvement of post-rental satisfaction.BUILD :Development of loyalty strategies and optimization of processes in collaboration with internal teams.OPS :Proactive management of customer issues, increasing satisfaction rates and fostering customer retention.SKILLS :Customer Experience ManagementCustomer Loyalty and SatisfactionInter-team Communication
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Education
- Titre certifié de niveau 7 : Expert en transformation digitale et technologiqueHetic2024Cette formation m'a permis d'acquérir une expertise en transformation digitale, alliant design UX/UI, stratégie data-driven, et gestion de projets. Basée sur des projets concrets, elle m’a préparée à mener des initiatives innovantes avec une approche agile et centrée utilisateur.
- Mastère Product Manager (Niveau 7)Hetic2025Ce mastere spécialisé me permet de maîtriser la gestion complète du cycle de vie produit, de la conception à la commercialisation, avec une forte orientation sur l’analyse data-driven et le design centré utilisateur. Grâce à des projets en collaboration avec des professionnels, je développe une approche stratégique et opérationnelle pour piloter des produits innovants.