Yasmine Benzakour

Execution of processes in accordance with the service portfolio throughout the project lifecycle (initiation, planning, execution, control, closure). Conducting online training sessions. Monitoring schedules and coordinating production workflows (translation, revision, DTP, etc.). Onboarding and initial training of new employees. Financial management of projects: revenue, gross margin, invoicing (900 K€). Client relationship management as the primary operational point of contact. Representing the company to clients.

Comprehensive management of contract termination procedures (resignations and dismissals) in compliance with Belgian and Dutch labor law. Preparation and updating of monthly and annual HR reports; collection of key information and production of statistics for management. Drafting letters, memos, reports, and administrative documents. Participation in strategic HR projects (communication plan, leave management, HR strategy, training, etc.).

Collaboration with managers to identify departmental needs and objectives. Ensuring compliance of activities with local, federal, and internal standards. Analysis of processes to identify inefficiencies and propose improvements. Development of training programs and utilization of appropriate external solutions. Evaluation of training effectiveness and adjustment of content and methods.