Freelancer profile translated to English.
Back to original languageAbout Yasmine
Hello,
I am Yasmine ABDELLAOUI, an environmental and sustainable development engineer. Since 2021, I have launched myself as a freelancer, leveraging my technical skills and expertise in various projects.
With two years of experience in sales administration, logistics, and customer service, I distinguish myself by my versatility and my ability to adapt quickly to different environments. My professional background demonstrates my commitment to operational excellence and quality customer service.
Seeking new challenges, I am ready to use my skills to contribute significantly to your company.
Do not hesitate to contact me to learn more about how my knowledge and commitment can benefit your team.
Sincerely,
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Can work on-site
Marseille (up to 10km), Martigues (up to 20km)
Experience
- IndyTechnical Support and Customer Request HandlingBANKING AND INSURANCEMarch 2024 - May 2024 (3 months)Marseille, France• Handle customer requests from Jira• Link Jira requests to Intercom conversations• Ensure follow-up and update of requests and documents• Verification of transactions and bank details• Be the guarantor of the customer experience and find solutions to customer requests• Ensure communication aligns with Indy's values• Report malfunctions
- Aglaïa & CoLogistics and Customer Service OfficerE-COMMERCENovember 2022 - November 2023 (1 year and 1 month)Marseille, France. Ensure the smooth execution of shipments within deadlines.• Stock Management: reception, transfer, placement...• Implementation of annual and quarterly inventories.• Resolution of delivery-related issues: delays, lost packages...• Respond to customer requests and complaints via email or chat.• After-sales service processing: returns, refunds, repairs.• Process Improvement: Propose improvements to sales management processes to increase efficiency and customer satisfaction
- BOTIMYSTSales Administration OfficerFASHION AND COSMETICSAugust 2021 - October 2022 (1 year and 2 months)Paris, France. Process customer orders (creation, processing, delivery, invoicing...)• Customer follow-up (manage information requests, disputes, custom orders…)• Invoicing: Issue invoices corresponding to processed orders and ensure their delivery to customers• Support the sales team• Stock Management: Monitor stock levels and coordinate replenishment based on anticipated needs• Inventories
Reviews
Recommendations
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Education
- Innovative Processes and Sustainable DevelopmentSorbonne Paris-Nord2020
- Environmental EngineerEcole Nationale Polytechnique2019
Skill set
Categories
- Other