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Yasmine AbdeljaouedYA

Yasmine Abdeljaoued

Telesales/Telecounselor 7 years of experience

€130/day
Tunis, TN
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Yasmine

Hello, I am Yasmine, a telesales and telecounselor with more than 7 years of experience in remote customer service.

I have worked in call centers such as Teleperformance and Tinbird, where I have developed strong skills in telephone prospecting, call management, customer loyalty and B2B/B2C sales.

I have also worked as a medical tele-secretary, in charge of making appointments and managing patient calls.
In addition, I held a position as a trainer in general anatomy and medical imaging, where I trained new recruits.

My strengths:

Telesales / prospecting
Commercial negotiation
Customer service (voice, chat, email)
Appointment booking (including medical field) Internal training and support
Excellent communication in French.

Adjustable rate depending on the nature of the mission, do not hesitate to contact me to discuss it

I am rigorous, motivated, and 100% comfortable on the phone. Available immediately for a full-time or part-time telecommuting mission. I adapt to your needs with seriousness and responsiveness.
  • French

    Native or bilingual

  • English

    Fluent

  • Arabic

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Neliyo
    Medical tele-secretary / trainer
    TELECOMMUNICATIONS
    February 2024 - May 2025 (1 year and 3 months)
    Tunis, Tunisia
    Medical appointment booking (radio, MRI, scanner)
    Patient telephone reception
    Training of new recruits in general anatomy & medical imaging
  • Tinbird Sousse
    Telesales
    E-COMMERCE
    January 2022 - January 2024 (2 years)
    Sousse, Tunisia
    E-commerce
    Lead management
    Product sales
    Customer loyalty
    Achieving commercial objectives
  • Téléperformance Tunis
    Telesales
    TELECOMMUNICATIONS
    January 2018 - January 2022 (4 years)
    Tunis, Tunisia
    Cold calling
    Sale of products and services
    Objection handling
    Negotiation
    Customer loyalty

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Education

  • Digital Marketing
    GOMYCODE
    2021
    Marketing Digital
  • Marketing
    L'IHEC Carthage
    2020
    Full Stack Développement Web

Skill set

Categories