Yasmina Rachedi

Context: IT consulting firm – key accounts (insurance, reinsurance, construction) : Scor, Allianz, Bonna Sabla, Consolis…

Participation in business development and key account customer relationship management

Needs qualification and participation in IT tender responses

Building proposals for staff augmentation and AMS services

Coordination with partners and technical service providers

IT staffing management: sourcing, qualification, and conducting interviews

Coordination of technical assessments with expert consultants

Preparation and support of consultants before client presentations

Monitoring consultants during their onboarding and assignments

Coordination of consultant teams (4 to 10 people)

Interface between clients, technical teams, and management

Facilitating operational review meetings

Gathering and clarifying client needs

Monitoring incidents, requests, and prioritizing actions

Coordination of corrective actions with technical teams

SLA monitoring, reporting, and operational commitments

Coordination of large-volume data migration and archiving projects

Operational monitoring of services, integrations, and deployments

Coordination between clients, consultants, and technical teams

Operational, contractual, and administrative monitoring of assignments

Structuring of monitoring and coordination processes

Facilitating the consultant community and organizing internal events

Tools: Jira, Slack, Autotask, Excel, Teams

Methods: Agile (Scrum, Kanban)

Context: Major distribution and import group in the region, operating in the agri-food, retail, equipment, and hospitality sectors.

Implementation of the international purchasing function and transition from a purchasing group model to direct supplier relationships

Identification, negotiation, and development of partnerships with European suppliers and brands in the agri-food, retail, and equipment sectors

Structuring a direct import model to optimize procurement costs and supplier relationships

Collection and analysis of internal financial data to support negotiations and purchasing strategy

Management of the corporate website creation through an outsourced team

Implementation of harmonized professional communication: Company Profile, emails, sales materials, digital identity

Development of digital presence (website and social media) to enhance the company's credibility with European suppliers and brands

Coordination of external service providers, suppliers, and international partners

Structuring of purchasing monitoring processes and organization

Interface between management, partners, and external stakeholders for development projects

17 international suppliers contracted

22 European brands registered (Barry Callebaut, Lactalis, Danone, Pernod Ricard, Bonduelle, Carrefour…)

Estimated reduction in procurement costs: 14% to 20%

Implementation of a structured direct import model

Client Portfolio Management: Prospecting, responding to tenders, drafting commercial proposals. Negotiation and Follow-up: Price negotiation, contract management, monitoring of employees on assignments. Commercial Activity: Management and reporting in the dedicated tool.