Freelancer profile translated to English.
Back to original languageAbout Yasmina
Independent administrative assistant, I offer my services to individuals and businesses to assist them in managing their administrative tasks.
I work both at home and in companies, on a one-time or regular basis.
Organized, discreet, and versatile, I take care of reception, daily administrative management, filing, document entry, mail processing, appointment scheduling, and telephone assistance.
My goal is to save you time and provide you with reliable and efficient administrative support.
French
Native or bilingual
Spanish
Conversational
English
Conversational
Can work on-site
Provins (up to 30km)
Experience
- UNEO (Mutuelle des forces armées)ReceptionistApril 2016 - December 2023 (7 years and 8 months)92120 Montrouge, FrancePhysical and telephone reception, visitor orientation, assistance with using self-service terminals, call transfer, taking telephone messages.
- UNEO (Mutuelle des forces armées)ReceptionistSeptember 2015 - April 2016 (7 months)92120 Montrouge, FrancePhysical and telephone reception of membersInformation and orientation of clients according to their requestsHandling incoming calls and taking messagesCollection and transmission of information to the relevant departmentsSupport for the mail service: stuffing, sorting, and preparing mailingsParticipation in the smooth administrative operation and quality of reception
- LA POSTEReception AgentPUBLIC SECTORDecember 2012 - June 2014 (1 year and 6 months)Vanves, FranceReception and orientation of usersInformation for clients on postal services and offers (mail, parcels, packages)Proposal and sale of packages adapted to client needsCollection of payments for services and transaction managementAssistance to users on the use of self-service terminalsContribution to service efficiency and customer satisfaction
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Education
- Professional Baccalaureate in Reception, Customer and User Relations (ARCU)Lycée Louis DardenneBaccalauréat Professionnel Accueil, relations clients et usagers (ARCU)
- General Training Certificate (CFG)Collège ROMAIN ROLLAND2011Certificat de Formation Générale (CFG)