Freelancer profile translated to English.

Description

As a freelance customer service representative with French as a native language, I am happy to support you on weekends to ensure a smooth, human, and responsive customer experience. With experience, dynamism, and always a smile, I adapt quickly and flexibly to your needs.

Industry field of expertise

Languages

French
Native or bilingual
German
Basic

Workplace preferences

Remote only

Primarily works remotely

Mehrere Arbeitgeber
Customer Advisor
CONSULTING AND AUDITS
January 2007 - January 2014 (7 years)
Paris, France
B2C and B2B complaint management and order tracking. Coordination with technical teams. Document processing and maintenance of customer databases. Daily answering of phone calls, letters, and emails to effectively resolve customer issues. Providing information regarding invoices and reminders. Organizing customer events and training sessions. Tracking and monitoring orders.
Elegance Boutique
Independent Sales Representative
January 2015 - August 2017 (2 years and 7 months)
Velbert, NW, Germany
Management of suppliers, inventories, and accounting. Product presentation and sales in the store. Intensive market observation for better goal achievement. Innovative design of sales promotion measures for revenue increase. Professional consulting up to sales negotiation with closing.
Kompernass Gmbh,
Customer Service Administrator
December 2017 - Today (8 years and 6 months)
44 Bochum, Germany
Answering customer inquiries and presenting effective solutions. Routine processing of damage claims. Professional answering and forwarding of phone calls. Complaint processing and warranty handling. Order tracking and delivery availability check.