Freelancer profile translated to English.

Description

I help organizations grow their revenue through strong customer relationships, thoughtful sales processes, and professional inside sales support. With experience as an Inside Sales Account Manager at Manutan, I know exactly how to identify opportunities, convert quotes into orders, and build long-term customer loyalty.

I am an extension of your sales organization: proactive, commercial, and customer-oriented. Whether it's relationship management, quote follow-up, or optimizing your sales flow, I ensure structure, overview, and results.

What I can do for you:

Managing and expanding B2B customer portfolios

Preparing and following up on quotes (conversion-oriented)

Active upsell & cross-sell

Customer advice and commercial support

Order and contract management

CRM maintenance and sales reporting

Close collaboration with field sales and internal teams

Why clients choose me:

✔ Strong commercial insight

✔ Quick to learn, immediately deployable

✔ Customer-oriented with a focus on results

✔ Professional communication (NL & EN)

✔ Experience in international B2B environments

Looking for a reliable sales professional who thinks along, unburdens, and contributes to growth?

Let's get acquainted.

Languages

Dutch
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Mettler Toledo
Account Manager Inside Sales
E-COMMERCE
May 2016 - Today (10 years and 1 month)
Tiel, Netherlands
As an Inside Sales Account Manager at Mettler Toledo, I am responsible for proactively maintaining and expanding customer relationships, guiding customers through the sales process, and achieving commercial objectives within my portfolio.

My responsibilities include:

✔️ Contacting customers by phone and email to understand their needs and offer suitable solutions
✔️ Preparing quotes and following up on orders
✔️ Advising on and selling weighing and measuring solutions within various markets
✔️ Maintaining a CRM system and accurate administration of customer data
✔️ Identifying opportunities for upselling and cross-selling
✔️ Collaborating with external sales teams and internal departments to deliver optimal service
✔️ Ensuring customer satisfaction and long-term relationships

Through my communication skills, customer-centric approach, and commercial insight, I contribute to achieving goals and strengthening Mettler Toledo's market share.
Commercial Insight & Results Orientation Lead Qualification & Appointment Scheduling Relationship Management & Customer Orientation
Manutan
Sales Account Manager Inside Sales
April 2010 - March 2016 (5 years and 11 months)
As an Inside Sales Account Manager at Manutan, I was responsible for managing and expanding existing customer relationships and actively supporting the sales process. I was the first point of contact for customers, ensuring an optimal customer experience from quote to after-sales.

Activities and responsibilities

Managing my own customer portfolio (B2B)
Advising customers on the extensive Manutan range and customized solutions
Preparing, following up on, and negotiating quotes
Identifying commercial opportunities and upsell/cross-sell possibilities
Maintaining long-term customer relationships via phone, email, and online meetings
Collaborating with field sales, purchasing, and logistics for smooth order processing
Processing and following up on orders and contract agreements
Ensuring customer satisfaction and achieving commercial objectives
Recording customer data and activities in the CRM system