Freelancer profile translated to English.

Description

I am a specialist in structured lead qualification and sales-related customer communication in the B2B sector. With over eight years of experience in telephone sales, I support companies in professionally processing incoming inquiries, arranging qualified appointments, and efficiently relieving sales processes. My focus is on clear communication, structured needs analysis, and binding appointment scheduling. I work goal-oriented, reliably, and with a high standard of professionalism. I enrich projects through a structured approach, clean documentation, and the ability to confidently convert interested parties into concrete discussions.

Languages

German
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Debeka - Archive
Clerk for Insurance and Finance
BANKING AND INSURANCE
April 2023 - November 2025 (2 years and 7 months)
Gelsenkirchen, Germany
Consulting and support of private and business customers in the area of insurance and financial products. Needs assessment, offer creation, contract conclusion, as well as active telephone and personal customer communication in a sales environment.
Sales Telecommunications Customer Advice Marketing Project Management
Wüstenrot & Württembergische Service GmbH
Sales Representative
BANKING AND INSURANCE
July 2019 - September 2025 (6 years and 2 months)
Dortmund, Germany
Consulting customers on financing, provision, and insurance products. Conducting needs analyses, appointment scheduling, contract closings, as well as structured follow-up of customer inquiries in the sales process.
Kikxxl
Customer Advisor
TELECOMMUNICATIONS
April 2014 - April 2019 (5 years)
Bochum, Germany
Telephone customer advice in the area of telecommunications. Sale of contracts, tariff optimization, objection handling, as well as active lead processing and closing-oriented communication in outbound and inbound areas.