Description

Self-started, detail-oriented Certified Scrum Master (CSM & A-CSM) with 3+ years of experience leading and facilitating Agile Scrum ceremonies, coaching development teams and stakeholders on agile principles, removing impediments, and scaling agile methodologies in software development environments. Proven track record of collaborating with Product teams to groom well-defined, prioritized backlogs, tracking and reporting sprint metrics to drive transparency, and facilitating cross-team coordination in fast-paced, innovation-led organizations. Passionate about continuous improvement, delivering high-quality digital solutions, and supporting mission-driven teams that create meaningful real-world impact.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Toronto (up to 50km)

Cognizant
Scrum Master & Agile Delivery Specialist
TECH
July 2024 - Today (2 years and 1 month)
Toronto, ON, Canada
• • Directed Agile delivery for a 10–15 member cross-functional team using Scrum, Kanban, and SAFe, facilitating sprint ceremonies and PI Planning, and leveraging Scrum metrics to improve velocity and predictability by ~15–25%
• • Optimized backlog prioritization and roadmap alignment using capacity planning, OKRs, and SDLC practices, reducing bottlenecks
by ~20–30% and improving delivery efficiency
• • Strengthened governance and stakeholder alignment through risk, release, and escalation management, utilizing Jira, Confluence, MS
Project, Slack, and Teams to ensure timely execution
Scrum Agile method Atlassian JIRA Process facilitation Coaching
Diageo
Customer Marketing Project Specialist
June 2023 - December 2023 (6 months)
Toronto, ON, Canada
• • Orchestrated cross-functional marketing initiatives across creative, sales, and brand teams, ensuring campaigns were delivered on time and aligned with strategic objectives
• • Produced 15 brand education playbooks, enabling field teams to communicate brand strategy effectively and strengthen brand consistency
• • Executed experiential marketing campaigns that contributed to a ~10–15% increase in customer engagement and ~10% growth in sales conversions
Content marketing Customer Journey Communication
Moneris
Marketing & Communications Intern
May 2022 - August 2022 (3 months)
Toronto, ON, Canada
• • Analyzed market trends and campaign performance data, providing actionable insights that helped optimize marketing strategies and increase campaign efficiency by ~15%
• • Designed and co-executed multi-channel campaigns and presentations, contributing to a ~20% increase in customer inquiries and
enhancing engagement with target audiences
• • Streamlined marketing workflows through content calendars, project coordination, and QA testing for 20+ email templates, reducing deployment errors by ~30% and improving cross-team collaboration
Content marketing Communication Digital communication Marketing Social media