About Yaroslava
Spanish
Native or bilingual
English
Fluent
Ukrainian
Native or bilingual
Russian
Native or bilingual
Experience
- Hostelería MadridCoordinator / Team LeaderJanuary 2023 - January 2026 (3 years)Coordination and supervision of teams in high-volume environments. Organization of shifts and operational planning. Real-time incident resolution. Direct customer service in situations of high demand. Support in personnel selection and training.
- psy_students_helpSelection Experience – Psychological OrganizationJune 2022 - August 2024 (2 years and 2 months)UkrainePublication of offers on job portals, candidate pre-selection. Conducting interviews (telephone and online). Candidate follow-up. Team coordination and supervision. Agenda coordination.
- Viasat TelematicsAgent / Coordinator – Call CenterDIGITAL AND ITJanuary 2018 - January 2020 (2 years)UkraineHandling high volume of calls. Incident management and problem resolution. Customer and process follow-up. Working towards objectives and KPI fulfillment.
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Education
- Dragomanov University2023
- Specialization in SommellerieOkWine Academy2021EspecializaciónenSumillería