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Yann Patrice EssambaYP

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Freelancer profile translated to English.
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About Yann Patrice

I am a young professional with a degree in Human Resources, passionate about human capital management and skills development. Versatile, rigorous and organized, I have acquired a solid foundation in administrative management, staff support, application tracking, internal communication and customer service.

My interpersonal skills, my ability to listen and my responsiveness allow me to quickly adapt to the demands of the field, whether in person or remotely. I master office and digital tools and I am able to work independently while integrating effectively into a team.

Discreet, results-oriented and driven by a constant desire to learn, I fully invest myself in each mission entrusted to me. I am looking for a stimulating professional environment, in which I can continue to grow, actively contribute to the objectives of an ambitious structure, and put my skills to use in the service of human and successful projects.
  • French

    Fluent

  • English

    Basic

  • Spanish

    Basic

Can work on-site
Douala (up to 50km), Yaoundé (up to 50km)

Experience

  • GLOBO Livre
    Customer Service Representative
    June 2025 - Today (1 year)
    Douala, Cameroon
    • Receiving and processing customer requests relating to deliveries (deadlines, tracking, incidents)
    • Management of complaints related to delays, damaged or non-received packages, with rapid resolution
    • Order tracking via tracking tools and proactive customer updates
    • Interface between customers, delivery drivers and logistics teams to streamline operations
    • Contribution to improving the customer experience by analyzing feedback and satisfaction indicators
  • ELECAM (Elections Cameroon)
    HR Intern
    February 2025 - April 2025 (2 months)
    Yaoundé, Cameroon
    • Collection of demographic data from the various divisions and territorial branches.
    • data entry into appropriate IT tools (Excel, internal software).
    • organization of data by age group, gender, status (permanent/temporary).
    • graphical analysis of staff distributionParticipation in the implementation and monitoring of training programs
    • management of personnel files and assistance to HR managers
  • My Bosa Travel
    HR Intern
    October 2024 - February 2025 (4 months)
    Yaoundé, Cameroon
    • Personnel administrative management: drafting and monitoring of contracts, absences and leave.
    Support for internal organization and compliance with HR procedures
    • contribution to service provision

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Education

  • Professional Degree in Human Resources
    INUCASTY
    2025
    Licence Professionnelle en Ressources Humaines
  • BTS in Human Resources
    ISSAM
    2024
    BTS en Ressources Humaines

Skill set

Categories