About Yann Patrice
French
Fluent
English
Basic
Spanish
Basic
Experience
- GLOBO LivreCustomer Service RepresentativeJune 2025 - Today (1 year)Douala, Cameroon• Receiving and processing customer requests relating to deliveries (deadlines, tracking, incidents)• Management of complaints related to delays, damaged or non-received packages, with rapid resolution• Order tracking via tracking tools and proactive customer updates• Interface between customers, delivery drivers and logistics teams to streamline operations• Contribution to improving the customer experience by analyzing feedback and satisfaction indicators
- ELECAM (Elections Cameroon)HR InternFebruary 2025 - April 2025 (2 months)Yaoundé, Cameroon• Collection of demographic data from the various divisions and territorial branches.• data entry into appropriate IT tools (Excel, internal software).• organization of data by age group, gender, status (permanent/temporary).• graphical analysis of staff distributionParticipation in the implementation and monitoring of training programs• management of personnel files and assistance to HR managers
- My Bosa TravelHR InternOctober 2024 - February 2025 (4 months)Yaoundé, Cameroon• Personnel administrative management: drafting and monitoring of contracts, absences and leave.•Support for internal organization and compliance with HR procedures• contribution to service provision
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Education
- Professional Degree in Human ResourcesINUCASTY2025Licence Professionnelle en Ressources Humaines
- BTS in Human ResourcesISSAM2024BTS en Ressources Humaines