Freelancer profile translated to English.

Description

With 20 years of experience in consulting and SI project management, I work as a senior functional consultant, business analyst, and project manager on the entire Microsoft Dynamics 365 Customer Engagement ecosystem (Sales, Service, Customer Insights, Field Service) and the Power Platform (Power Apps, Power Automate, Power BI, Power Pages).

I have led over 50 projects, including several complex international multi-company programs with significant integration challenges (interfacing with ERPs and third-party systems). My role: to bridge the gap between business needs and technical solutions, ensuring rigorous scoping of requirements, structured project management, and real user adoption.

What sets my approach apart:

• Active listening and facilitation skills that defuse blockages between business, IT, and vendors, even on projects with high political or organizational stakes.

• A rare dual expertise: a business analyst capable of scoping complex needs (scoping workshops, specifications, backlog) AND a project manager capable of overseeing delivery, planning, risks, and steering committee reporting up to go-live.

• End-to-end mastery of the Dynamics 365 CE platform: from advanced configuration to integration with third-party systems (ERP, websites, business tools), including testing, training, and change management.

• Proven experience with large international multi-entity accounts, coordinating delivery teams across multiple countries.

I am aimed at companies seeking a senior profile capable of managing a Dynamics 365 project from end-to-end—from strategic scoping to operational delivery—without skill gaps between business and project phases.

Languages: French (native), English (fluent—international assignments).

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Lyon (up to 50km), Bordeaux (up to 50km), Toulouse (up to 50km), Brest (up to 50km)

Négoce international (24 mois)
International CRM Program - Multi-country
LOGISTICS AND SUPPLY CHAIN
October 2024 - March 2026 (1 year and 5 months)
Lyon, France
Role: Dynamics 365 Sales Project Manager & Business Analyst
Led the deployment of a Dynamics 365 CRM project in an international scope covering 6 countries, with direct coordination of local delivery teams. Implemented steering committee reporting and monitoring of performance and quality indicators.
On the Business Analyst side: gathered business needs, wrote functional specifications, structured and prioritized the backlog, configured the solution, managed User Acceptance Testing (UAT) phases, and facilitated user training sessions.
Skills used: Dynamics 365 Sales, international project management, steering committee reporting, functional scoping, UAT, training.
• Steering Committee Reporting / Project Governance Management • Business Analyst — Scoping & Functional Specifications Training Facilitation Functional Testing Quality Control
Secteur Transport (36 mois)
CRM Project - Transport Sector (36 months)
July 2016 - September 2019 (3 years and 2 months)
Role: Senior Business Analyst & Scoping Workshop Facilitator
-Supervised functional design workshops and arbitrated priorities in direct collaboration with the client's business teams. In-depth knowledge of the business field ensured secure structuring decisions and maintained project momentum over time.
-Managed the entire functional cycle: needs gathering, specifications, backlog management, business validation, Dynamics 365 solution configuration, testing (UAT), and end-user training.
-Skills used: Dynamics 365 Customer Service / Field Service, workshop facilitation, business arbitration, UAT, training.