Freelancer profile translated to English.
Back to original languageAbout Yannis
Hello 🖐🏻
Looking for a qualified and competent person to assist you, be your right-hand person, your ally? You've come to the right place! This is where it's happening! ⤵
I carry out all the customer relations tasks you need:
Customer service management: handling incoming and outgoing flows (B to B, B to C relations) (live chat, email, Zendesk, frontapp, Intercom, phone…)
After-sales service (receiving/making calls)
E-commerce site management (processing orders, cancellations, refunds…)
Focus on your core business, and let me handle the rest.
Feel free to contact me, I'll be happy to chat with you and offer my help.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- VESTOAdministrative OfficerRESTAURANTS AND FOOD SERVICEMarch 2022 - Today (4 years and 3 months)93230 Romainville, France
- BCAuto EnchèresData Entry OperatorNovember 2021 - December 2021 (1 month)Alfortville, FranceData entry Updating the customer database
- ubbleData Entry Operator - Fraud Reviewer ExpertApril 2021 - November 2021 (7 months)Paris, FranceUbble enables companies to effectively combat fraud through online and video identity verification. My tasks:- Extracting data from identity document proofs- Verifying the authenticity of identity documents- Analyzing, verifying, and updating information of users of Ubble technology.
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Education
- Baccalaureate, Human Resources Management / Personnel Administration, GeneralCampus Montsouris2019Baccalauréat, Gestion des ressources humaines / administration du personnel, général