Freelancer profile translated to English.

Description

User and workstation expert support with over 6 years of experience in France as well as internationally, particularly in Turkey and Central and West Africa; in M365 and workstation administration, support, and optimization of Windows environments. Specialized in IT infrastructure management (deployment via SCCM, virtualization (VMWare, Citrix Workplace), identity management (Active Directory, EntraID), and monitoring (Centreon); Use of mobility tools (MDM Workplace) and PowerShell scripting for automation. Significant experience in critical environments (banking organizations, industry, institutions....) with an approach focused on security, performance, and quality of service.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Turkish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Stet
M365 Administrator / USER SUPPORT N2
April 2024 - January 2025 (9 months)
WITH CLIENT STET APRIL 2024 - JANUARY 2025
N2 technical support and administration for internal and external users. Incident management, requests via BMC Remedy. Management of Exchange, Office 365 licenses via Admin 365. User account management with AD. Configuration of meeting rooms with videoconferencing devices, migration from Webex to MS Teams. IPv4 network configuration on print server and device management. Imaging of computer workstations and deployment of new workstations. Software deployment, including installation, configuration, and updates via MECM. Management of user access, groups, and printers via Active Directory. Verification of archives, signatures, and recovery of PST favorites.
CITRIX et ZENWORKS
IT SUPPORT TECHNICIAN N2/OS/W10
September 2021 - October 2022 (1 year and 1 month)
DEPANN'INFO - ASNIERES-SUR-SEINE SEPTEMBER 3, 2021 - OCTOBER 5, 2022
Management of requests, incidents, and asset updates for workstations on SERVICENOW Preparation, installation, and configuration of computer hardware. Deployment of images and applications on workstations via SCCM Client support and needs analysis Management of hardware and software resources: purchasing, planning, replenishment Configuration of network devices and accessories Management of contract amendments and orders + tracking delivery of links for my clients Diagnosing, preventing, and repairing system failures and malfunctions Planning and implementing network infrastructures on various remote sites (Patch panels, Servers, Routers, Switches...)