YTFreelancer profile translated to English.
Back to original languageAbout Yannick
IT Leader with over 10 years of experience in operations, infrastructure, and IT service management, including 6 in the video game industry. I excel at building high-performing, multicultural teams and leading high-impact technological transformations.
My strength lies in the combination of a strategic approach, concrete operational involvement, and a strong results orientation. My leadership style is based on transparency, direct communication, and continuous improvement based on data.
Passionate about blockchain, I also develop personal projects related to artificial intelligence and emerging technologies, such as Pyrgi, a tool for analyzing messages inscribed on the Bitcoin blockchain.
French
Native or bilingual
Spanish
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Keywords StudiosHead of Global IT Service ManagementVIDEO GAMES AND ANIMATIONOctober 2023 - Today (2 years and 8 months)Tokyo, Japan
- Management of global ITSM functions: asset & configuration management, IT operations, change management, transition, service catalog, request & knowledge management.
- Management of teams distributed across multiple time zones.
- Promotion of ServiceNow adoption through targeted training and streamlined processes.
- Definition of CMDB scope, contribution to CSDM, and optimization of the knowledge base.
- Keywords StudiosIT Manager – APAC RegionVIDEO GAMES AND ANIMATIONJune 2022 - October 2023 (1 year and 4 months)Tokyo, Japan
- Management of senior managers and engineers in 6 countries.
- Implementation of ITIL processes (major incidents, change management, RCA).
- Optimization of IT procurement, asset, and inventory management.
- Keywords StudiosIT Manager – APAC RegionVIDEO GAMES AND ANIMATIONNovember 2018 - June 2022 (3 years and 7 months)Manila, Metro Manila, Philippines
- Deployment of Jira Service Desk for 2,500 users.
- Harmonization of IT services in APAC according to ITIL standards.
- Contribution to infrastructure architecture and technology selection.
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Education
- Management and Leadership Professional Course ACP-600Management and Leadership Professional Course ACP-600
- IT Master's degreeCampus Sciences-U Lyon2013IT Master's degree