Freelancer profile translated to English.

Description

I support companies in the transformation of IT functions and beyond, enabling the deployment of all processes within the information system. My mission is to unite business practices for the use of ServiceNow modules (ITSM, ITOM, ITBM, HR, CMDB, CSDM).

The CMDB is the foundation on which these modules will be built, for which I have developed strong expertise in the modeling and implementation of this process around the CMDB.

Projects and Responsibilities

- AMOA – ITOM Implementation (Discovery & Event Management)

o Workshop preparation

o Workshop participation

o Documentation/template creation

o Functional specifications creation

o Development creation

o UAT training delivery

o UAT correction delivery

- AMOA – SACM Process Implementation

o CMDB Modeling

o CSDM Modeling

o Workshop preparation

o Workshop participation

o Documentation/template creation

o Functional specifications creation

o Development creation

o UAT training delivery

o UAT correction delivery

o Trainer

Deliverables

- Delivery of documentation related to workshops, iterations, and various meetings

- Technical & functional specifications

- Module overview

- SCCM Interface PTI/ PTE

- Okta Interface PTI /PTE

Technical and functional environment

- Configuration Management: ServiceNow – SACM (Asset Management and Configuration Management), Discovery, Event Management, On/Offboarding

- Processes and modules:

o ITSM

o ITBM

o CMDB / Asset

o SSO

- Web Service System (SOAP/REST); Business Rules (Javascript)

- Agile Scrum Project (Sprint / Release)

- Trainer on CMDB and GRDF Fleet Management

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Bnpparibas
Product Owner
BANKING AND INSURANCE
July 2024 - Today (2 years and 1 month)
Montreuil, France
My mission is to implement the group's API repository. Setting up interfaces to populate the CMDB. Writing specifications and monitoring development.

Responsibilities
Implement the API data model
Workshop preparation
Workshop facilitation
Documentation/Template creation
Functional specifications creation
Validation tests execution
Functional and technical environment
CSDM, CMDB, SPM, Servers, Javascript, REST API, Microsoft Azure
CMDB Modeling Workshop Catalog CSDM
LVMH
ServiceNow Consultant Architect
LUXURY GOODS
May 2023 - Today (3 years and 2 months)
Paris, France
Needs Analysis:
Meet with clients to understand their specific needs and requirements.
Conduct feasibility studies and impact analyses.

Configuration and Customization:
Configure and customize ServiceNow modules according to client needs.
Develop specific workflows, forms, and scripts.

Development:
Write scripts using JavaScript to automate processes.
Develop custom applications on the ServiceNow platform.

Integration:
Integrate ServiceNow with other enterprise systems (like ERP, CRM, etc.).
Use APIs to synchronize data between ServiceNow and other applications.
Incident and Problem Management:

Manage and resolve incidents and problems related to ServiceNow.
Provide technical support and guidance to users.

Training and Documentation:
Train users and administrators on ServiceNow features and processes.
Write technical documents and user guides.

Project Management:
Participate in the planning, execution, and monitoring of ServiceNow implementation projects.
Ensure adherence to deadlines and budgets.
CMDB CSDM Web Services JavaScript ServiceNow LeanIX Microsoft Azure Cloud GCP Sailpoint
Crédit Agricole Assurances Solutions
On Malt
ServiceNow Consultant
October 2022 - March 2023 (5 months)
Montparnasse, France
My mission is to implement Discovery in order to populate the CMDB, a fundamental component of the ITIL architecture. Conduct workshops to gather information from business units for the CMDB. Development and configuration of ServiceNow.
Responsibilities
• ITSM and ITOM Implementation
• Workshop preparation
• Workshop participation
• Documentation/templates creation
• Functional specifications creation
• Development creation - Validation tests
CMDB Solution Architect Service Catalog ITOM AMOA ITSM ServiceNow