Freelancer profile translated to English.

Description

With several years of experience in IT service companies, the various missions entrusted to me have focused on organizational issues (implementation of procedures and methodologies, team reorganization, management of cross-functional projects), communication (highlighting know-how, lobbying, crisis management), but also budget (monitoring, prioritization, decision support) and were carried out in a tense economic and political context.

My "ideal position" would allow me to take charge of projects while respecting quality, cost, and deadline parameters to ensure customer satisfaction. Motivated, I would be strongly involved in my activities to achieve ambitious goals. My savoir-vivre, enriched by my experiences, would attest to my ability to integrate and adapt.

Transparency, sense of service, and customer orientation being my leitmotifs, good humor, communication, and challenges my drivers.

Languages

English
Conversational
French
Native or bilingual

Workplace preferences

Can work on-site

Lavaur (up to 50km), Toulouse (up to 50km)

CELAD
IT Maintenance Manager for TISSEO client, Toulouse
DIGITAL AND IT
April 2008 - July 2010 (2 years and 4 months)
Toulouse, France
TISSEO is the public transport network for the Toulouse conurbation. Attached to the IT department (50 employees), the scope of my position included portable and on-board radio-telecommunications (2RP terrestrial radio and metro radio), on-board equipment in buses, as well as the passenger information system in stations and on departure platforms.

• Implementation of a maintenance unit (service manuals, incident tracking, log automation) and associated methodologies
• Improvement of maintenance quality: evolution of service contracts, creation of prevention plans and monitoring of statistical data
• Organization of team activities (capitalization and standardization of documentation)
• Management of 5 technicians (skills maintenance, activity reports, scheduling, ...)
ACTION_SSI
Project Coordinator for GIE AGORA client, Montauban (82)
DIGITAL AND IT
October 2010 - November 2011 (1 year and 2 months)
Montauban, France
GIE AGORA ensures the design, development, and maintenance of the IT information system for the Agricultural Social Mutualities, spread across 6 production sites.

• Transversal management of technical teams (project managers and technical experts, external/internal allocation) on 2 projects:
o Deployment of a virtualised infrastructure (VMWare) on production sites
o Implementation of 50 corrective actions (human, technical) to secure and stabilize the information system (audit conducted by Lexsi)
• Support for teams in adopting a virtualised environment (practical work guides, training by Orsys)
• Assistance in reflection and decision-making on the creation of a service center dedicated to user support (ITIL approach) #ITIL Foundation v3 Certification
DEVOTEAM
Solicitation Manager
DIGITAL AND IT
June 2012 - December 2014 (2 years and 7 months)
Castres, France
Devoteam Outsourcing supports its clients in their business challenges through operational mastery of tomorrow's infrastructures. The 3 key points of DVO: recognized technical expertise, mastery of IT processes, and a human-sized, responsive structure.

• Qualification of client requests for changes to their Information Systems (ITIL approach, Change Management process)
• Client support (responsiveness, satisfaction, prioritization escalation)
• Updating and standardization of company documentation, methodologies, and tools
• Activity monitoring (reporting and statistics)