Yannick Azzoug

. Implement preventive and corrective measures to ensure high availability and reliability of applications. . Analyze, diagnose, and resolve application malfunctions. Provide KPIs and Metrics to various teams for real-time monitoring of the "full stack" status of applications (from front-end to infrastructure...). . Document knowledge and operational procedures. Respond to incidents, resolve malfunctions, and manage escalations. Lead production incident reviews (e.g., through Post Mortems) to optimize development cycles and incident lifecycles. Ensure knowledge transfer and sharing with development teams to contribute to their autonomy. Handle and process user feedback. Accompany production monitoring, manage incident communication on the product. Implement and improve monitoring, alerting, and observability (including SLI/SLOs, and Error Budget selection) for technical and functional aspects, enabling early incident identification.

• Implement preventive and corrective measures to ensure high availability and reliability of applications.

• Analyze, diagnose, and resolve application malfunctions. . Provide KPIs and Metrics to various teams for real-time monitoring of the "full stack" status of applications (from front-end to infrastructure...). .

• Create software, scripts, and tools to facilitate production and support management and to automate various tasks. Document knowledge and operational procedures. Respond to incidents, resolve malfunctions, and manage escalations. Lead production incident reviews (e.g., through Post Mortems) to optimize development cycles and incident lifecycles. Ensure knowledge transfer and sharing with development teams to contribute to their autonomy. Handle and process user feedback. Accompany production monitoring, manage incident communication on the product. Implement and improve monitoring, alerting, and observability (including SLI/SLOs, and Error Budget selection) for technical and functional aspects, enabling early incident identification.

Application Manager for the OneBase application (Article-Supplier-Store Repository), METI Billing and Dispute.

• Technical and functional analysis of corrective/evolutionary requests.

• Formalization of technical analyses.

• Execution of requests.

• Execution of tests and acceptance.

• Maintaining application operational status.

• Application evolution project.