Freelancer profile translated to English.

Description

IT support technician passionate about new technologies, I combine rigor, analytical skills, and teamwork to offer effective solutions to users. Patient, pedagogical, and attentive, I assist clients in resolving their technical problems while ensuring they adopt best practices. My leadership and determination allow me to thrive in demanding environments and actively contribute to the success of IT projects.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

AMG-IT
IT Support Technician N2
April 2024 - Today (2 years and 3 months)
Nanterre, France
Currently employed at AMG-IT, an IT services company:
Assignment at KPMG FRANCE
Assignment at SCOR
Assignment at SODEXO FRANCE
Service Now Active Directory Microsoft Intune O365 macOS
KPMG France
IT Support Technician N2
CONSULTING AND AUDITS
April 2024 - March 2025 (1 year)
Courbevoie, France
Handling incidents diagnosed by Level 1
Standardized documentation of resolutions for known incidents
Automation of control actions to minimize Level 1 actions
Imaging of PC and MAC workstations
Configuration and installation of OS and business applications Operational testing: OneDrive data synchronization, functionalities... Installation and configuration of Office 365 (resolution of related incidents: bugs, data loss...)
Handling VIP incidents
Management of phone lines (SFR, Orange)
Maintenance of meeting rooms (DELL MTR, NUC, Barco, Clickshare)
Onboarding and training of employees
Mac OS O365 ServiceNow Jamf Pro Active Directory
SCOR
IT Support Technician
BANKING AND INSURANCE
April 2025 - April 2025
Paris, France
Relocation and installation of workstation locations
Verification of proper hardware functioning