Freelancer profile translated to English.

Description

Following my professional retraining, I was able to demonstrate my ability to adapt to new environments and master new tools quickly.

My listening skills also allow me to have empathy towards users and solve their problems while respecting the procedures in place.

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

CGI pour le compte d'Engie Home Service
User support
ENERGY AND UTILITIES
July 2024 - December 2024 (5 months)
Courbevoie, France
Processing calls and emails Creating tickets Ordering and preparing equipment for new employees Activating Windows accounts and managing network reader rights and shared mailboxes Creating application accounts Resetting Windows and application passwords
Jira Service Desk Active Directory Problem-solving skills Salesforce Lightning autonomy
CGI pour le compte de LeasePlan
IT support team leader
AUTOMOBILE
July 2020 - December 2023 (3 years and 5 months)
Rueil-Malmaison, France
Welcoming users to the kiosk to process their requests and incidents. Replacing defective equipment (iPhone, laptop). Managing the schedule, training new team members. Assigning different tasks (Backlog, processing new arrivals and departures, proximity intervention...) Weekly meeting with the support manager and the IT manager. Feedback from the weekly meeting with the team to improve the quality of service.
Problem-solving skills Ivanti Team spirit Jira Team management
de LeasePlan
IT Backup Team Leader Technician
AUTOMOBILE
January 2018 - July 2020 (2 years and 6 months)
Rueil-Malmaison, France
Managing the team in the absence of the Team Leader. Creating application advances (NOLS, Salesforce...) Activating and deactivating Windows accounts. Proximity intervention (adjusting screens, changing cables, changing workstations...)
Configuring laptops
Stock management
Creating and updating procedures
Active Directory IBM AS400 Salesforce Lightning Ivanti adaptability