Freelancer profile translated to English.

Description

Production / SRE Engineer with 10 years of experience in critical banking and large corporate environments. Transversal expertise in application, infrastructure, and security, ensuring availability, performance, and resilience of production systems.

Dynamic and responsive with proven experience as a Service Delivery Manager. I enjoy teamwork, leadership, orchestration, and responsiveness.

Also possesses the ability to anticipate and plan workload and deployments. I believe my dual role as Project Manager / Service Delivery Manager is a considerable asset to best meet your needs.

The security of RUN relies on well-managed projects and regular monitoring to maintain ITIL-compliant customer satisfaction.

Industry field of expertise

Languages

French
Native or bilingual
Spanish
Basic
Wolof
Native or bilingual
Malagasy
Basic
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 40km), Lille (up to 10km), Nantes (up to 10km), Toulouse (up to 10km), Lyon (up to 20km)

bnpparibas
Technical Officer - SRE
BANKING AND INSURANCE
June 2023 - Today (3 years and 1 month)
Paris, France
Technical Officer - SRE - Security Department

BUILD:
Deployment of Firewall & WAF solutions
Implementation of "AKAIMA" Anti-DDoS platform & business onboarding
Architecture validation before production
Coordination of security/infrastructure teams
Contribution to resilience plans
Management of the Build Request Backlog: ensuring the consistency of these requests in line with the group's strategy
KPI, Communication, reporting
Coordination of technical teams

RUN:
Maintenance in operational condition (MCO) of critical security infrastructures
Major incident management
Availability SLA management
Post-incident analysis & remediation plans
Continuous improvement of the supervision system
Management of the operational readiness of infrastructures supporting the cybersecurity tools of the BNP Paribas group
Responsible for and management of the operational readiness of infrastructures supporting the cybersecurity tools of the BNP Paribas group
Micro-segmentation: Management of Agent Upgrade Campaigns for the BNP fleet
Implementation and monitoring of commitments: SLA/SLO
Performance Management Budget Management Project Management Virtualization Information Security
TotalEnergies SE
Business Delivery Manager
ENERGY AND UTILITIES
December 2021 - June 2023 (1 year and 7 months)
Paris, France
Totalenergies M&S
Tooling Solutions - AS24:
Operational management of contracts for Toll Chargers Belgium & Bulgaria within the service agreement with the internal client Total Energies Marketing & Services
- Control of compliance with contractual commitments with Toll Chargers / Service Providers & subcontractors
- Management and control of the TollDomains Belgium & Bulgaria perimeters and KPI compliance
- Ensure operational and governance follow-ups (COMOP/COPIL/COPROJ) and prepare/distribute associated reports (Toll Domains / Toll Chargers / TMA / Service Providers & Business Units)
- Implementation and monitoring of commitments.
- Management of client/business requests and needs – ensure consistency of request fulfillment respecting the MS IT department strategy and collaboration with the Architecture & Expertise Pole.
- Management of changes & evolutions requested by Toll Domains/partners/Toll Chargers and ensure follow-up in compliance with the release management process.
- Management of Third-Party Maintenance (TPM) (creation, assignment, and monitoring of tasks within the scope of technical interventions or technical-functional quote elaboration).
- Provide IT support to Total Energies & AS24 business units through the support process and guarantee processing according to current SLAs.
- Definition (in collaboration with the Business Analyst & Expert Pole), coordination, and validation of testing for various upcoming RUN evolutions.
- Validation of the handover from project teams to RUN/TPM & support teams, respecting development and operational standards and the architecture defined by the IT department.
- Management of incident / crisis resolution and malfunctions within the operational perimeter.
- Construction, organization, and maintenance of the documentation corpus (specifications, controls, recovery procedures...) for the RUN perimeter.
- Commitment and anticipation in proposing remediation solutions for any deviation concerning operational readiness.
- Design of SQL queries to consult databases to ensure the consistency of expected data.
- Crisis management for major incidents

• Contribution to incident reduction:
- Reduce incident volumes on the asset portfolio
- Daily analysis of major incidents
- Manage the problem backlog
- Define and facilitate remediation plans

• Contribution to improving customer relations (GRC)
- Preparation and facilitation of operational follow-ups and delivery committees

• IT risk management
• Service continuity plan
• Management of operational budgets for TPM RUN on associated perimeters
BNP Paribas
Service Delivery Manager
BANKING AND INSURANCE
October 2019 - September 2021 (2 years)
Within the FGAT entity of the BNP PARIBAS Group, Responsible for the Application & Infrastructure portfolio for Finance.
• Maintenance in operational condition of applications,
• Coordination of production technical teams (DBAs, System Admins, Networks, Security...)
Coordination & validation of CAB changes
Management and coordination of incidents (Root Cause Analysis / Action Plan Definition / Communication...)
Validation of infrastructure maintenance schedules and critical periods
Definition, implementation, and management (SLA / KPI performance & availability indicators)
Organization & facilitation of various steering committees (COPIL/COMEX - monthly/weekly)
Monitoring & validation of Projects before handover to RUN
Participation and validation in Technical Office (Budget adherence, Volume, Obsolescence...)